Job Details
Job Location: BHMG Medical Care Center - Bristol, CT
Position Type: Full Time
Education Level: High School
Salary Range: Undisclosed
Job Shift: 1st Shift (Days)
Description
At Bristol Health, we begin each day caring today for your tomorrow. We have been an integral part of our community for the past 100 years. We are dedicated to providing the best possible care and service to our patients, residents and families. We are committed to provide compassionate, quality care at all times and to uphold our values of Communication, Accountability, Respect and Empathy (C.A.R.E.). We are Magnet ® and received the 2020 Press Ganey Leading Innovator award for our rapid adoption and implementation of healthcare solutions during the COVID-19 pandemic. Use your expertise, compassion, and kindness to transform the patient experience. Make a difference. Make Bristol Health your choice.
Essential Job Duties
Performs Administrative Support Duties:
Performs various reception duties: answers phones, processes patients and accurately reviews/enters demographic/insurance information into system
Able to skillfully operate various office equipment including fax machine, copier, credit card scanners and other equipment
Assists Office Manager with projects and requests
Compliant with company/financial policy and procedure
Maintains reception area and work space in a neat, clean order
Effectively Manages Patient Appointments and Registration and Patient Care
Ensures all patients and visitors are pleasantly acknowledged and greeted immediately upon arrival
Answers all incoming calls within three rings
Accurately reviews and updates patient information, including insurance verification, in system
Completes insurance card and photo ID scanning upon registration
Obtains all pre-certifications for visits, tests and procedures as required
Responsible for completing call-backs to patient as directed
Follows post-visit protocol and schedules patients as directed
Processes Patient Payments Daily
Collects co-pays, self-pay and past due balances at time of service with a 98% collection rate
Posts and close the batch for the day
Submits completed or balanced journal and cash, checks and credit cards to Office Manager at the completion of the work day
Ensures Specialist Authorization and Certifications Are Completed For All Visits
Responsible for obtaining all authorizations for the specialist within 24 hours of the visit
Accurately documents all authorization data in system
Identifies “carved out” insurance benefits on a case by case basis and documents accordingly
Effectively provides patient information to insurance companies to secure medical necessity for treatment plan documented by the provider
Is competent in scheduling diagnostic tests and procedures/surgeries required by specific practices/specialties as designated by manager
Collects Patient Data and Materials When Working in Clinical Capacity
Obtains health history and base line patient data from patients
Performs routine physical assessment functions such as blood pressure, temperature, pulse, visual test, EKG, Pulmonary Function Test
Collects urine and blood samples in accordance with established protocols
Uses discretion in disseminating patient information to outside sources
Performs simple lab tests (CBC, glucose, HKL, etc.) per policy and procedure
Reviews patient record for completeness prior to visit
Provides entries to patient records as necessary in preparation for provider review
Monitors the return of lab/test results. Assures all results requested are complete and available for provider review
Assists With Patient Care and Maintains Clinical Areas
Delivers on-site care for patients under Medical Provider direction
Assists in the delivery of patient care such as suturing, wound care. Debridement, etc.
Assures callbacks to patients under medical direction are in accordance with protocol
Responsible for restocking exam rooms as necessary with instruments and medical supplies
Cleans and prepares exam rooms per protocol; sterilizes instruments as necessary
Monitors and arranges for proper disposal of lab and medical waste/supplies
Performs quality controls and maintains records for lab equipment/refrigerators
Monitor systems to improve office efficiencies, handles all front office responsibilities
Promptly communicates areas of inefficiency with Practice Manager
Works with Practice Manager and office staff to assess and develop practice operational plans
Assists Practice Manager with the implementation of new operational models by providing hands-on support
Works with Practice Manager to provide staff with tools to implement improvement
Ensures quality of patient care is provided
Enforces standard of quality patient care
Monitors compliance through observation and promptly reports issues to Practice Manager
Shares ideas with Practice Manager with changes in standards
Ensures effective and efficient utilization of information systems
Provides effective systems to communicate changes and updates
Works with Practice Manager to ensure appropriate training is provided through systems developed in collaboration with System Manager.
Demonstrates supervisor skills
Along with Practice Manager, implements staffing plan, schedules staff and ensures appropriate staffing level to support provider presence. Ensures adequate staffing during scheduled vacation and unanticipated absences.
Identifies staff training needs while monitoring performance. Communicates effectively to the Practice Manager to ensure proper training is arranged.
In conjunction with the Practice Manager implements and monitors compliance of approved personnel policies.
Responsible for communicating all time off requests to the Practice Manager prior to approval.
Oversee daily patient scheduling performance.
Ensures compliance of practice with standards and regulations.
Interacts with the Billing Department effectively.
Works closely with Practice Manager on systems development and training to optimize performance of billing related tasks to improve speed and accuracy of billing.
Monitors and coordinates any facility issues that affect the practice, including ongoing maintenance issues, electronic medical record issues.
Act as a liaison to hospital staff responsible for facility maintenance.
Works with the Practice Manager to ensure that purchases are reconciled and approved for payment appropriately.
All other tasks as assigned
Promotes effective communication
Communicates with clarity and composure
Communicates effectively with Practice Manager, Physicians and staff to ensure coordinated efforts
Communicates all pertinent information in a clear, concise and timely manner
Special projects and activities
Completes special activities within specified parameters
Complies and reports to Practice Manager on special projects
Attends required meetings and workshops
Demonstrates dependability
Follows directions
Completes assigned tasks within time frame
Demonstrates punctuality
Follows the standards for acceptable attendance
Keeps personal phone calls to a minimum
Qualifications
Educational / Minimum Requirements:
High school diploma.
Minimum of three (3) years experience in a related area of the health care industry.
Strong supervisory experience.
EMR knowledge and experience required.
May be required to float to other areas as required by business needs
State/Federal Mandated Licensure or Certification Requirements:
None
Qualifications
Educational / Minimum Requirements:
High School Graduate required. Completion of an accredited course of training in Medical Assisting or 1 year of direct patient care experience in a medical or hospital setting is preferred.
Must have a current CPR certification. This must be maintained for the duration of employment.
State/Federal Mandated Licensure or Certification Requirements:
None
Bristol Hospital Mandated Educational Requirements:
General orientation at time of hire. Fire/Safety/Infection Control annually. Other programs as mandated by Hospital.
Special Requirements:
Demonstrated proficiency in electrocardiographic testing. Must be able to take vital signs, knowledgeable in medical terminology, anatomy and physiology. Familiarity with medical equipment common to a medical practice.
Physical Requirements:
Bending, stooping, walking, sitting on a daily basis. On feet most of the day. Assists patients in and out of treatment rooms, in and out of chairs, on and off exam tables. Ability to spend one to four hours/day at computer terminal/personal computer performing data entry analysis. Must be able to hear with sufficient acuity so as to understand routine conversation in person or over telephone. Must possess sufficient visual acuity so as to read, use computers and conduct essential job functions in an acceptable manner. Must be able to speak so as to be understood by the average person. Significant documentation and paperwork review requiring extensive visual acuity.
Work Environment:
Medical office setting with direct exposure to patients, body fluids, possible exposure to blood borne pathogens. High volume of telephone and personal contact with customers. (If performing Radiologic Technologist key job elements will have radiation exposure.)
Cognitive Requirements:
Must be able to triage patients according to need and time requirements. Must possess excellent communication skills. Must provide comprehensive, accurate initial assessment to Medical Providers. Must be able to read both routine and technical information with comprehension. Must be able to write so the average person can comprehend. Must be able to perform simple calculations for medication doses, physical exams and tests administered. Maintains knowledge of CLIA requirements
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
