MedExpress, part of the Optum family of businesses, is seeking a RN to join our team. Optum is a clinician-led care organization that is changing the way clinicians work and live.
As a member of the Optum Care Delivery team, you’ll be an integral part of our vision to make healthcare better for everyone.
At Optum, you’ll have the clinical resources, data and support of a global organization behind you so you can help your patients live healthier lives. Here, you’ll work alongside talented peers in a collaborative environment that is guided by diversity and inclusion while driving towards the Quadruple Aim. We believe you deserve an exceptional career, and will empower you to live your best life at work and at home. Experience the fulfillment of advancing the health of your community with the excitement of contributing new practice ideas and initiatives that could help improve care for millions of patients across the country. Because together, we have the power to make health care better for everyone. Join us and discover how rewarding medicine can be while Caring. Connecting. Growing together.
The Virtual Registered Nurse (RN) works in conjunction with medical weight loss providers and support staff who provide healthcare solutions and clinical excellence to patients through virtual health using real-time audio-visual engagement. All duties and responsibilities are to be performed in compliance with state and federal laws and regulations governing the legal scope of nursing practice and practicing standard of evidence-based nursing to each patient.
You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.
Primary Responsibilities - Patient Care:
- Complete detailed and comprehensive data collection upon clinical intake, including appropriate evaluation of chief complaint, medication Hx, PMH, allergies, social Hx, etc.
- Review charts and records for completeness
- Facilitate telehealth services by completing virtual pre-intake with patients in preparation for appointments. Notify provider when patient is ready for visit
- Accommodate the patient’s needs, preferences, and potential cultural, social, physical, cognitive, and linguistic and communication barriers to technology use
- Process requests and referrals, providing efficient follow up with the patient, pharmacy, or other entity, as needed
- Prepares drug refill, lab order, and imaging order requests for review by the provider as directed by department protocols and established standing orders
- Oversee and coordinate the daily patient care flow, assisting and participating in all aspects of patient care for all patients within the center
- Apply the use of logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions and approaches to problems
- Provide patient education at virtual visit appointments including anticipatory guidance, information about chronic care, disease prevention and the promotion of health maintenance
- Clinical operations and medical management activities across the continuum of care (assessing, planning, implementing, coordinating, monitoring and evaluating)
- Providing health education, coaching and treatment decision support for patients
- Engage patient with meaningful interaction that will motivate commitment and increase level of activation
- Identify possible challenges to patient success and provide continued support for goal attainment
- Collaborate with Interdisciplinary team on case management and health coaching support needs identified
- Participate in interdisciplinary team care conferences
- Complete and/or track clinical orders and results daily
- Assist the provider with calling patients and informing them of normal lab results reviewed by the provider.
- Proper, concise and complete documentation in EMR, other computer-based applications, and/or paper-based forms for all assessments and procedures
- Use best practices in telepresence skills to create a positive patient-clinician rapport and a meaningful encounter through technology
- Provide clinical oversight and guidance for unlicensed assistive personnel
- Comply with OSHA and HIPAA requirements, and follow policies and procedures
- Other duties as assigned such as new models of care, new types of procedures, use of new technology, etc.
- Learning and Ongoing Education:
- Obtain and maintain RN compact state licensure and other state licenses in virtual service areas
- Maintain clinical skills and competency for all procedures and participate in training and mentoring of other clinical staff patients
- Completes clinical competency evaluation/review as determined by leadership
- Maintain technical skills and apply new knowledge to position according to clinic policy
- Maintain knowledge of Medical Terminology and standards of nursing care
- Read and keep up to date on all department communications
- Complete all assigned training
- Documentation of competency is required for all role appropriate procedures, in addition to State specific licensure or certification as applicable
- Maintain knowledge of common safety hazards and precautions to establish a safe work environment
- Participate in quality improvement projects as applicable
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications
- Graduate of an accredited School of Nursing with current and unrestricted RN licensure in a Nurse Licensure Compact State
- Maintain CEU/CNE’s as applicable for licensure
- 2+ years of dedicated nursing experience in primary care, urgent care, and or condition management program
- Experience using audio/visual technology or video conferencing platforms
- Knowledge of principles and processes for providing patient and personal services. This includes patient needs assessment, meeting quality standards for services, and evaluation of patient satisfaction. Applicable federal, state, and local laws and regulations including the requirements of the HIPAA and OSHA and applicable state rules and regulations pertinent to nursing practices
- Knowledge of computerized information systems used in business applications and clinical management systems (EMR)
- Demonstrated ability to perform duties in accordance with the customary rules of ethics and conduct of the applicable State Board of Nursing and other such regulating bodies
- Proven solid commitment to customer service and excellence in healthcare
- Proven ability to communicate effectively both orally and in writing
- Proven ability to work efficiently and effectively in fast paced, innovative environment
- Proven ability to effectively manage multiple, competing priorities
- Proven ability to work independently and as part of a high performing team
- Respectful of and sensitive to cultural/ethnic/religious healthcare needs, practices, backgrounds and competencies
Preferred Qualifications
- Remote experience
- Experience with weight loss management
- Experience with health and nutrition
- All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy.
The hourly range for this role is $28.61 to $56.06 per hour based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.
Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.
Diversity creates a healthier atmosphere: OptumCare is an Equal Employment Opportunity/Affirmative Action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
