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Medical Assistant - Clinical Support, Family Planning

Planned Parenthood of Greater Ohio • Full-time • BEDFORD HEIGHTS, OH, USA • $18 - $22 / hour • 2w ago

Job Details

Level: Entry

Job Location: Bedford Heights Family Planning - BEDFORD HEIGHTS, OH

Position Type: Full Time

Education Level: High School

Salary Range: $18.17 - $22.00 Hourly

Job Shift: Day

Job Category: Health Care

Description

Hiring Incentive: $1000*

*$250 on first pay and then $750 on first pay following successful completion of 6 months.

Must still be employed, full/part-time, and in good standing at the time of each payout.

Payments are prorated for part-time hires.

COVID-19 vaccination is now optional for all Associates, contractors, volunteers, and vendors at PPGOH. While not required, staying up to date on COVID-19 vaccinations is strongly encouraged as the best way to protect yourself, our team, and the community we serve. For your convenience, COVID-19 vaccinations are available at our clinics. PPGOH remains committed to fostering a safe and healthy environment and will continue to review health and safety policies as needed. For information on additional local COVID-19 vaccine providers, visit COVID-19 Vaccine Provider Locations | COVID-19 (ohio.gov)

Planned Parenthood of Greater Ohio is seeking mission-minded Associates to join us as a full-time (37.5 hours per week) Medical Assistant - Clinical Support to serve our patients at our Bedford Heights Health Center.

SUMMARY

The Medical Assistant I - Clinical Support performs a variety of client care services in accordance with agency policies and in a courteous and professional manner. Provides general health and contraceptive information to clients, assists with medical procedures and performs clerical functions, while ensuring quality client care and excellent customer service. The Health Care Assistant provides direct services in family planning and, if assigned, abortion care and is responsible for customer service skills in person and on the telephone. Must be pleasant, courteous and helpful. Requires an understanding of and commitment to quality healthcare and excellence in customer service and practice these values in relation with internal and external customers.

WHY YOU SHOULD JOIN?

Our Mission and Core Values

We deliver innovative health care, education, and advocacy no matter what.

Accountable - We take responsibility for our actions and decisions
Adaptable - We embrace change and remain flexible and resilient
Collaborative - We work together, valuing diverse perspectives
Kind - We treat everyone with compassion and respect
Non-judgmental - We create a safe and inclusive environment
Solution-oriented - We each operate as champions who look for effective solutions to challenges
Strategic - We approach our work with a clear vision and thoughtful planning

BENEFITS

Signing Bonus
Paid Time Off
Paid Parental Leave
Medical 90% employer-paid base medical plans for single coverage
Dental
Vision 100% employer paid
Life Insurance 100% employer paid
Accidental Death & Disability 100% employer paid
Long Term/Short Term Disability 100% employer paid
401(k) with matching employer contribution up to 4%
Nine (9) paid holidays per year
Two (2) Floating holidays per year
Financial incentive program for certified bilingual staff**

**Planned Parenthood respects and honors all people. Qualified associates who are fluent in a needed language (Spanish, Nepali, or Somali, depending on geographic service area) will earn a $1.00 per hour differential for two years following successful examination.

WHAT YOU CAN EXPECT

At Planned Parenthood, we believe that effective onboarding and training is the foundation for a successful and thriving career. New Heath Services Associates will take part in a robust clinical training program with a mix of virtual, instructor led, and hands-on styles.

First Week: New Hire Orientation (Virtual with Human Resources), Health Services Orientation (Virtual with Clinical Training Team), Home Health Center Observations (On-Site)
Second Week: Training in Electronic Health System, EPIC (Computer Based), Home Health Center Training (On-Site instructor led at Home Site)

WHAT YOU WILL DO

Provide clients with accurate information regarding PPGOH services, including questions pertaining to contraception options and funding sources. Briefly orients patients on what to expect during their visit. Informs patients about delays.
Respond to telephone calls by making appointments, providing information and appropriate referrals.
Schedule, cancels and reschedules patient appointments as appropriate.
Prepare and maintains patient medical records.
Maintain accurate records for patient registration, medical records, lab testing, etc.
Competently utilize the computerized client information system for appointment scheduling, entering client visit data, collecting client fees and providing /printing client receipts.
Provide client with correct forms and ensures forms are completed.
Provide customer focused services. Anticipates needs of the patients and providers and performs necessary duties to ensure patient satisfaction and promote clinic success. Responsible for establishing effective and enduring relationships with patients and other PPGOH constituents as appropriate.
Gather and record all pertinent information from patients in order to provide health services. Enters information on patient visits into the medical record and patient data system. Maintains patient data system files with accurate, current patient information.
Conduct verbal history and appropriate screening for medical record documentation
Screen medical and social history with correct documentation of pertinent information.
Can administer medication according to scope of practice or licensure
Transfer/document required information in the medical record checking the accuracy of all data per PPGOH protocol
Participate in a team approach delivery system of services to patients in accordance with PPGOH policies and procedures and current medical standards. Promotes/maintains communication with patients, peers, health center manager, clinicians and administration
Prepare clients for exams and assists in exam room when needed.
Understand content of and accurately explains Informed Consent.
Provide appropriate and accurate patient education and information as needed.
Perform waived laboratory tests and venipuncture.
Measure and document client height, weight and blood pressure.
Prepare examination room and maintains cleanliness and inventory of all aspects of the health center.
Assist in minor surgical procedures.
Handle medical waste utilizing universal precautions
Communicate with co-workers to keep client visits moving in a timely manner
Maintain confidentiality and exercise sensitivity in a nonjudgmental manner when dealing with sexuality and sensitive issues with clients.
Participate in risk and quality management processes. Adheres to HIPPA, OSHA and CLIA regulations and workplace safety policies.
Attend in-service, workshops, seminars, and staff meetings.

WHAT YOU WILL BRING

High school diploma or GED
Advanced technical training or Certified Medical Assistant required
Experience working in a health care setting preferred
Knowledge and proficiency in medical assisting techniques and reproductive health preferred
Excellent customer service, problem solving, judgment, organizational and communication skills
Strong commitment to quality health care

PROMISE TO OUR ASSOCIATES

Planned Parenthood has served Ohioans with safe, accessible, and affordable health care for 100 years and welcomed more than 100,000 patient visits to our health centers in 2020. Every day, we fight to provide this care to everyone, no matter their income level, insurance status, zip code, color, creed, or country of origin.

As a mission-driven health care provider, Planned Parenthood is dedicated to ending health disparities and achieving health equity among all races. We work on all levels through our health centers, educational programming, and public policy to make the greatest impact on the communities we serve.

In order to become the leading organization for high quality reproductive health care, we continuously strive to create a supportive work environment that results in a positive experience for patients and associates alike. We find this support in our In This Together workplace values and service standards that bring associates together and foster an inclusive culture.

PPGOH is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC), may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role

Qualifications

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