The University of Iowa Community Clinics (UICC) is seeking a patient-centered
Assistant Nurse Manager to support our Muscatine Clinic. This position will provide managerial and clinical nursing leadership for clinical outpatient services at the Muscatine clinic location under the direction of the Associate Director and Nurse Manager to assure that all staff provide safe clinical care and have the education, methods, and resources to accomplish performance objectives. This position has some involvement in direct patient care as well as planning, organizing, directing, evaluating, and improving health care operations, clinical education programs and research programs of clinical and health service departments. This position supports all of our UICC clinics and will travel between clinics to provide continued support when needed.
Position Responsibilities - Human Resources Management
- Hiring
- Assist in hiring nursing unit staff through effective and timely recommendations.
- Staff Development
- Develop and manage the talents, strengths and behaviors of assigned staff as directed by UICC management.
- Assists in matters of promotion, transfers and disciplinary action, as directed by UICC management.
- Coaches staff to participate in team decision-making and actively seek participation from assigned staff on decision-making and customer service improvement activities.
- Provides staff incentives/rewards for contributions towards achievement of service excellence.
- Performance Management
- Completes staff evaluations, for assigned staff, on time with written, solid justification.
- Assure staff members are compliant with competencies, policies, procedures and regulations.
- Employee Labor Relations
- Understand and apply appropriately the provisions in the union contracts.
- Creates an atmosphere which provides for effective recruitment and retention of qualified staff.
- Other
- Ensures that all employees are treated with respect and in a manner consistent with University's policies related to equal employment opportunity and diversity.
- Encourages staff/employees to meet or exceed customer needs and expectations. Provide detailed job responsibilities.
- Financial Management:
- Actively help manage operating expenses by monitoring the unit/clinic’s operating budget.
- Recommend budget ideas, resources and cost containment strategies through participation in the development of the unit operating budget, reviewing staffing plan, reviewing service contracts, planning for new supply costs, etc.
- Assists the UICC management in developing a staffing plan and is open to creativity in staff scheduling/flexibility.
- Operations, Standards of Care, Regulatory Compliance, Quality and Patient Satisfaction:
- Collaborate with UICC management and UIHC Ambulatory Nursing department to identify Quality Management and patient satisfaction opportunities for improvement.
- Supply and Instrumentation management.
- Incorporates the principles of Service Excellence to ensure positive patient/customer relations.
- Implement and maintain standards and quality plans.
- Identifies inefficiencies in current practice/processes, demonstrates tolerance for change and develops a means to enhance the process.
- Consistently makes sound judgments after gathering factual, objective information.
- Creates and maintains a workplace of choice/ which motivates employees to work at optimal efficiency; encourages staff to regularly establish goals and objectives toward career development.
- Engage staff in meeting plan goals.
- Supervise and occasionally provides care delivery and assists in coordinating patient care teams to maximize customer service and continuity of care.
- Develops flexible staffing and reallocating priorities to ensure optimal patient care, with assistance from UICC leadership as needed.
- Serve as a resource for patient care problems.
- Provide patient care as needed.
- Collaborates and develops effective interpersonal relationships with nursing staff, medical staff, interdisciplinary teams, and other hospital departments. Patient Care/Service Delivery:
- Planning and Goal Management:
- Collaborate with UICC leadership to develop and implement clinic or division strategic plans.
- Uses customer feedback in planning and providing service.
- Communication/Collaboration Relationships:
- Communicate with physicians, staff and other health care providers on a regular basis to promote effective and efficient operations within the unit/clinic.
- Communicate with patients, families, and staff to address and resolve issues.
- Utilizes human resources data and budgetary information to formulate recommendation to UICC leadership.
- Education Programs:
- Provide evaluative feedback for staff members and health care students.
- Coaches the staff in implementation of standards of care, professional development, promotes staff specialty & clinical certifications, adherence to the standards of regulatory bodies (i.e., The Joint Commission, OSHA, and other regulatory bodies as appropriate)
- Work with clinical instructors/educators to facilitate clinical education experiences.
- Invests in own continuous learning and skill enhancement
- Research Administration:
- Support unit evidence based practice research initiatives by facilitating the incorporation of quality management and evidence based practices in nursing care.
- Supports changes in nursing care using evidence based practice.
Job Family Technical Competencies - Budgeting - Knowledge of, and ability to apply, policies and practices for planning and administering a budget.
- Clinical Service/Department Operations Management - Knowledge of and ability to manage effective and smooth operations in a clinical service or department by utilizing various management principles and techniques.
- Decision Making and Critical Thinking - Understanding of the issues related to the decision-making process; ability to analyze situations fully and accurately, and reach productive decisions.
- Healthcare Regulatory Environment - Knowledge and understanding of legislation and regulatory bodies affecting healthcare and clinical research practices.
- Performance Management - Ability to apply organization's performance management system, practices, and tools to developing and improving individual, team, and organizational performance.
Percent of Time: 100%
Pay Grade: 5A https://hr.uiowa.edu/pay/plans
Schedule: 40 hours per week, Monday – Friday, variable hours between 7:30 AM – 5:00 PM. No weekends or holidays.
Availability to provide support to other clinics within a 2-hour radius required.
Fleet Car provided. .
Location: Muscatine
Benefits Highlights
- Regular salaried position
- Fringe benefit package including paid vacation; sick leave; health, dental, life and disability insurance options; and generous employer contributions into retirement plans
- For more information about Why Iowa? click here
The University of Iowa offers a generous benefits package, including 24 days paid vacation per year to start and paid sick leave. Complete information regarding the full benefits package may be viewed at: https://hr.uiowa.edu/benefits/fpsm
Education Required
- Bachelors’ Degree in Nursing is required.
Experience Requirements
- Current license to practice nursing in Iowa is required by date of hire.
- Minimum of 1-3 years recent experience in leadership/management with demonstrated skills in management and supervision.
- Ability to work effectively with interdisciplinary teams.
- Excellent written and verbal communication skills to serve as a liaison and to collaborate with physicians, staff, patients, and other customers.
- Excellent problem solving skills, decision making and critical thinking skills.
- Proficiency with computer software applications (such as Microsoft programs)
- Demonstrates time management, organization of workload, delegation, attention to detail, and thoroughness.
- Current valid driver's license and the ability to meet the University Driving Policy Standards.
Desirable Qualifications
- Minimum 1-3 years outpatient, Family Medicine, or ambulatory care experience.
- Minimum 1-3 years Pediatrics and/or Women's Health experience.
- Knowledge of UI and UI Health Care policies, procedures, and regulations.
- Experience with development/implementation or evidence-based practice (EBP) standards.
- Certification in a role or specialty through a nationally recognized professional nursing certification body. If not currently certified, must seek certification in a role or specialty as soon as eligible to sit for the exam.
- Master Degree in Nursing desired.
Application Process: In order to be considered, applicants must upload resume and a plain text cover letter. Job openings are posted for a minimum of 14 calendar days. Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification. This position is not eligible for university sponsorship for employment authorization. For questions, contact julie-hierseman@uiowa.edu.
Additional Information
- Classification Title: Assistant Nurse Manager
- Appointment Type: Professional and Scientific
- Schedule: Full-time
Compensation
Contact Information
- Organization: Healthcare
- Contact Name: Julie Hierseman
- Contact Email: Julie-hierseman@uiowa.edu
