Clinical Triage Nurse, LPN

HarmonyCares • Full-time • Troy, Michigan, United States • 1w ago

Overview

HarmonyCares is one of the nation’s largest home-based primary care practices. HarmonyCares is a family of companies all dedicated to providing high-quality, coordinated health care in the home. This includes HarmonyCares, HarmonyCares Medical Group, HarmonyCares Home Health, HarmonyCares Hospice, and Grace Hospice.

Our Mission – To bring personalized, quality-based healthcare to the home of patients who have difficult accessing care.

Our Shared Vision – Every patient deserves access to quality healthcare.

Our Values – The way we care is our legacy. Every interaction counts. Go the extra mile. Empower and support each other.

Why You Should Want to Work with Us

Health, Dental, Vision, Disability & Life Insurance, and much more
401K Retirement Plan (with company match)
Tuition, Professional License and Certification Reimbursement
Paid Time Off, Holidays and Volunteer Time Paid
Great Place to Work Certified
Established in 11 states
Largest home-based primary care practice in the US for over 28 years, making a huge impact in healthcare today!

Responsibilities

The Clinical Triage Nurse, LPN assists with triage of inbound sick calls from HarmonyCares Medical Group patients. The primary responsibility will be to assess patient symptoms, provide appropriate medical advice, determine the level of care required and coordinate care with a care team. The Clinical Triage Nurse, LPN also reviews clinical test results, utilizing clinical judgement to summarize results to assist HarmonyCares providers in their review process. This position requires strong clinical knowledge, excellent communication skills, and the ability to work remotely, providing critical healthcare guidance to patients in need.

Essential Duties and Responsibilities

INBOUND PHONE TRIAGE

Prioritizes and responds promptly to each inbound phone call and voicemail received
Adheres to daily availability expectations based on schedule
Demonstrates exceptional customer service by addressing all inquiries, concerns, and needs with empathy, professionalism, and a solutions-oriented mindset

TEST RESULTS TRIAGE:

Prioritizes and responds promptly to each inbound result received
Practices appropriate judgement when classifying the urgency of a result and appropriate clinical information to convey to the provider
Analyzes results data, identifying needs, patterns, and variances, and communicating findings to the provider

GENERAL RESPONSIBILITIES

Adheres to all company-established policies and procedures
Meets required quality standards and productivity expectations
Additional duties as assigned by the Clinical Triage Manager and/or Director as related to clinical performance and outcomes

Qualifications

Required Knowledge, Skills and Experience

Graduate of approved or accredited nursing education program as a Licensed Practical Nurse (LPN) or Registered Nurse (RN)
Current valid LPN or RN license. Must be able to obtain and maintain LPN license within all service states within 6 months from hire
Satisfactory completion of required nursing continued education requirements
Ability to react decisively and quickly in urgent and emergent situations
Strong comprehension of medical terminology and pharmaceuticals
Demonstrated experience with multi-tasking
Strong communication skills (written & spoken)
Demonstrated proficiency in using electronic health records (EHR) system
Ability to communicate effectively with HarmonyCares providers, patient care teams, patients, patients’ family members and facility staff
Knowledge of basic principles, practices, and techniques in primary healthcare
Strong organizational skills and attention to detail
Conflict resolution skills

Preferred Knowledge, Skills and Experience

Familiarity with Medicare and Medicaid insurances and programs
2 years of experience as an LPN
Contact center experience
Nurse triage experience
Experience in Aprima (EHR)
Multistate License (MSL)

Posted Min Pay Rate

USD $23.00/Hr.
Posted Max Pay Rate

USD $33.00/Hr.
Pay Transparency

Individual compensation packages are based on various factors unique to each candidate, including skill set, experience, qualifications, and other job-related considerations.

Notice

HarmonyCares and HarmonyCares Hospice are not affiliated with Harmony Hospice Care. HarmonyCares Hospice does not conduct business in OH. HarmonyCares Hospice conducts business in MI, VA, WI, TX, IN, IL.

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