Site: The Brigham and Women's Hospital, Inc.
At Mass General Brigham, we know it takes a surprising range of talented professionals to advance our mission—from doctors, nurses, business people and tech experts, to dedicated researchers and systems analysts. As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve.
At Mass General Brigham, we believe a diverse set of backgrounds and lived experiences makes us stronger by challenging our assumptions with new perspectives that can drive revolutionary discoveries in medical innovations in research and patient care. Therefore, we invite and welcome applicants from traditionally underrepresented groups in healthcare — people of color, people with disabilities, LGBTQ community, and/or gender expansive, first and second-generation immigrants, veterans, and people from different socioeconomic backgrounds – to apply.
We're offering a sign-on bonus ($1,000) to welcome you to our team. Recognizing and valuing exceptional talent, we're eager to discuss the exciting details of this bonus during our interview process.
Job Summary
JOB SUMMARY This role supports healthcare teams by assisting with both clinical and non-clinical patient services under the direction of healthcare providers.
Transitions Clinic Mission We serve the community by providing post-discharge acute care to patients who were in the ED or inpatient at the hospital that do not have a Primary Care Provider. Brigham Health Primary Care is committed to racial justice by building and active enforcement of policies, practices, attitudes, and actions that produce equitable access, treatment, and outcomes for all people. Our clinics are grounded in team-based, patient and family-centered care. We partner with communities to seek health and wellness, working to eliminate health care inequities with an expanded care team that includes behavioral health, social workers, nurses, population health coordinators, patient navigators, community health workers, community resource specialists, high-risk RN case management, and support for virtual visits. Diverse candidates encouraged to apply. Bilingual in Spanish and English preferred. We strongly encourage people from underrepresented groups to apply.
Key responsibilities include taking vital signs, documenting patient information, scheduling appointments, and managing patient flow. This role involves direct interaction with patients to ensure their comfort and address concerns, as well as collaboration with physicians, nurse practitioners, and nursing staff to facilitate efficient care.
Essential Functions (Key Roles & Responsibilities)
*Interview patients to obtain medical information and measure their vital signs, weight, and height.
*Show patients to examination rooms and prepares necessary equipment for healthcare providers.
*Record patients' medical history, vital statistics, or information such as test results in medical records.
*Perform general office duties, such as answering telephones, taking dictation, or completing insurance forms. Acts as a liaison with other departments and advocates for patients with a positive customer service approach.
*Collect blood, tissue, or other laboratory specimens, log the specimens, and prepare them for testing.
*Prepare treatment rooms for patient examinations, keeping the rooms neat, clean and supplies stocked.
*Clean and sterilize instruments and dispose of contaminated supplies. *Performs other duties as assigned.
*Complies with all policies and standards
Knowledge, Skills and Abilities
* Strong interpersonal and communication skills are essential for success in this position.
* Ability to prioritize tasks in complex and busy environment.
* Accuracy and attention to detail.
* Comply with all local, state and federal privacy and confidentiality rules and regulations.
* Ability to take vital signs, manual blood pressures, collect blood samples and other specimens.
* Comprehensive knowledge of medical terminology, procedures, and protocols.
* Proficiency in electronic health record (EHR) systems and medical office software.
* Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
* Managing one's own time and the time of others.
Additional Job Details (if applicable)
Education Degree:
-High School Diploma or Equivalent required
-Can this role accept experience in lieu of a degree? No
-Licenses/Certifications: Basic Life Support [BLS] Certificate Preferred, Certified -Medical Assistant Preferred, Emergency Medical Technician - Basic Certification [Massachusetts] preferred
-Work Experience: Direct MA experience or medical field work 0-1 year Preferred
Onsite
75 Francis Street
40
Regular
Day (United States of America)
The Brigham and Women's Hospital, Inc. is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
