RN - Hospice Community Educator/Marketer

Alternate Solutions Health Network • Full-time • Canton, OH • 3w ago

Our culture and people are what set us apart from other post-acute care providers. We’re dedicated to the growth and development of our team to set them up for success. We CARE for our patients like they are our own FAMILY.

Note: The Centers for Medicare & Medicaid Services (CMS), in collaboration with the Centers for Disease Control and Prevention (CDC), require COVID-19 vaccinations for all Medicare and Medicaid certified providers. Based on this regulation, all of our employees must be fully vaccinated or have a valid exemption.

Schedule: Monday - Friday 8am - 4:30pm

Agency: Mercy Medical Center Home Health and Hospice

SUMMARY:

The RN Clinical Field Staff Liaison - Hospice (CFSL) provides support for personnel and patient care services. The CFSL is responsible for reviewing compliance, quality and safe delivery of services by following clinical processes. The company adopts the Nursing scope of practice as outlined by the State for its licensed nursing personnel. Provides backup to the Clinical Manager and Program Assistants as needed.

QUALIFICATIONS & ATTRIBUTES:

Current RN license in the state of employment
3 years experience as an RN, with at least one year in Hospice
Strong critical thinking skills with the ability to problem solve clinical needs
Ability to create positive impressions and communicate with a variety of people
Exemplary communication skills and customer focus
Ability to remain calm, have patience and be accommodating
Compassionate and caring while working with patients, families, and all other customers
Ability to resolve conflict using conflict management skills
Knowledgeable on nursing best practices and able to make appropriate nursing judgments
Detail-oriented and observant
Ability to synthesize complex medical information and escalate to Clinical Management
Ability to prioritize and be timely
Ability to clinically support the needs of the department to ensure team goals are met timely
Takes advantage of available resources (individuals, processes, departments, and tools) to complete work effectively and efficiently
Applies fact-based knowledge of technical skills and business understanding
Ability to follow directions and work as a team member
Valid driver’s license and auto insurance.

MAJOR AREAS OF RESPONSIBILITY:

Ensure quality and safe delivery of hospice services for the patient from beginning to end of their service.
Collaborates with Agency Clinical Manager and Medical Director to facilitate hospice care and ensure compliance
Meet and exceed quality indicators
Collaborates with intake, providing daily support, managing assignment volume based on staffing availability
Completes RN Clinical Manager workflow when needed to ensure timeliness of completion as well as identify education needs for field clinicians for escalation to Clinical Managers.

Focus on Key Performance Indicators as assigned
Assist with implementation of quality improvement programs in the field
Participates in on-call rotation, and patient staffing as needed to manage staffing needs and patient related issues
Completes field visits as needed
Participates in managing cost of goods working with monitoring supply costs, DME costs, medication costs
Maintains positive working relationships with referral sources including physicians, hospitals, skilled facilities, assisted livings and families
Assist with monthly IDG meetings when needed
Reviews clinical documentation in accordance with agency protocol and Medicare/Federal guidelines
Maintains active RN license in state of employment
Participates in in-service program development
Consistently demonstrates core values and maintains a professional appearance as a representative of the company
Understands, implements and practices policies and procedures for agency operation
Assists in new hire orientation when needed
All other duties as assigned

MANAGEMENT RESPONSIBILITY:

None

HEALTH QUALIFICATIONS:

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job with or without reasonable accommodations.

Below are minimal knowledge/physical requirements of this position.

Constantly (66%-100%)
Reading, Speaking, Writing English
Communications Skills
Computer/PDA Usage
Sitting
Hand/finger dexterity
Hearing/Seeing
Hearing in person
Hearing on the phone
Talking in person
Talking on the phone
Vision for close work

Frequently (34%-66%)
N/A

Occasionally (2%-33%)
Walking
Bending
Standing
Driving
Lifting up to 50 lbs. with or without assistance
Stretching/Reaching
Climbing
Stooping (bend at waist)
Distinguish smell/taste

Rarely (1% or less)
N/A

#INDMER3

We’ll help you put your passion for patient care to work. Apply today!

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.

We are an Equal Opportunity Employer.

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