Clinical Services Navigator / RN Coordinator - Cardiac Surgery Clinic

Novant Health • Full-time • Winston-Salem, North Carolina • 1w ago

Job Summary

Novant Health is seeking a Clinical Services Navigator for our Clinic.

The team member’s primary responsibility is to deliver the most remarkable patient experience in every dimension, every time, contributing to the health system’s vision of achieving that commitment to patients and families. At Novant Health, people are our business. We treat each other with respect and compassion, embracing the differences in our strengths while fostering an environment of inclusion, empowerment, inspiration, and courage. The team member will utilise Novant Health’s First Do No Harm (NHFDNH) safety behaviours/error prevention tools and high reliability strategies as appropriate to ensure a safe, remarkable patient experience.

About Novant Health:

At Novant Health, we are dedicated to providing remarkable healthcare experiences. Our commitment to patient safety and high reliability ensures that our patients receive the best care possible. We believe in treating each other with respect and compassion, fostering a culture of inclusion and empowerment. Join us in making a difference in the lives of our patients and their families.

The role of the Atrial Fibrillation Clinic Coordinator is to be responsible for the coordination of clinical services at the population level for patients of the Atrial Fibrillation Clinic. The position will manage the AFC population and be tasked with growing that population appropriately within our footprint. They will coordinate with procedural and clinic schedulers, nursing staff, AFC clinicians (PAs and NPs), and supervising electrophysiologists to ensure that each patient's established AF treatment plan is fulfilled.

Responsibilities

Responsibilities:

- Facilitate care coordination from acute to ambulatory settings.
- Collaborate with Physicians, Case Managers, and other healthcare team members to ensure smooth coordination of care and follow-up appointments.
- Serve as a resource for care coordination, providing guidance for medically and/or psychosocially complex cases.
- Maintain current knowledge of available community resources, post-acute care, and ambulatory options.
- Implement NHFDNH safety behaviours and high reliability strategies to enhance patient safety and experience.

Qualifications

- Demonstrated ability to deliver exceptional patient experiences.
- Strong collaboration skills with a multidisciplinary healthcare team.
- In-depth knowledge of community resources, post-acute care, and ambulatory options.
- Commitment to Novant Health’s values of respect, compassion, inclusion, empowerment, inspiration, and courage.

-Cardiology background, preferably electrophysiology (cardiac devices).

-Create and manage a database of AF Clinic patients for quality assurance and to guide clinic directions

-Assist patients in navigating the healthcare system, ensuring access to necessary resources, support services, and community programs

-Arrange AF talks with primary care groups

- Pursue opportunities to increase clinic exposure

Education

4 Year / Bachelors Degree Preferred

Relevant fields of study include Nursing, Social Work, or Healthcare Administration.

Licensure/Certification: Active RN licensure Required

Job Opening ID

31674

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