Company Overview
Shriners Children’s is an organization that respects, supports, and values each other. We are engaged in providing excellence in patient care, embracing multi-disciplinary education, and research with global impact. We foster a learning environment that values evidenced based practice, experience, innovation, and critical thinking. Our compassion, integrity, accountability, and resilience define us as leaders in pediatric specialty care for our children and their families.
All employees are eligible for medical, dental and vision coverage on their first day! In addition, upon hire all employees are eligible for a 403(b) and Roth 403 (b) Retirement Saving Plan with matching contributions of up to 6% after one year of service. Employees in a FT or PT status (40+ hours per pay period) will also be eligible for paid time off, life insurance, short term and long-term disability and the Flexible Spending Account (FSA) plans. Additional benefits available to FT and PT employees include tuition reimbursement, home & auto, hospitalization, critical illness, pet insurance and much more! Coverage is available to employees and their qualified dependents in accordance with the plans. Benefits may vary based on state law.
Why Shriners?
Shriners Children's is the premier pediatric burn, orthopedic, spinal cord injury, cleft lip and palate, and pediatric subspecialties healthcare system. With multiple hospitals, outpatient clinics, ambulatory care centers, and outreach locations across the globe, we provide excellent care to children up to age 18 regardless of their family’s ability to pay or insurance status. Our mission is to change and improve lives by caring for our patients, conducting research to gain knowledge and develop new treatments, and providing educational opportunities for physicians and other healthcare professionals.
4 locations ranked on U.S. News & World Report’s list of Best Children’s Hospitals for pediatric orthopedicsWinner of 9 Press Ganey Guardian of Excellence Awards and 5 Pinnacle of Excellence Awards for Patient Experience (2023)$20 million in annual funding for innovative research in genomics, clinical motional analysis, and other forms of translational research.
Benefits
Medical, dental and vision plans. Benefits eligibility from day one403(b) plan with generous company match and 457(b) deferred compensation plansEmployer-sponsored continuing education and trainingEmployer-provided professional liability coverageEmployer-sponsored life insurance and short-term disability insurance coverageSchool Loan Forgiveness Program and PSLF eligibilityVoluntary benefits: long-term disability insurance, critical illness and accident insurance, hospital indemnity, legal services, identity theft protection, pet insurance
About Shriners Children’s Philadelphia
Shriners Children’s Philadelphia is where hope and healing meet. Our team of highly specialized physicians provides comprehensive care for children with fractures, sports injuries, orthopedic conditions, scoliosis, spinal cord conditions, and spine injuries.
- 49-bed inpatient facility with an outpatient clinic and walk-in fracture clinic located in North Philadelphia
- Outreach clinics in Doylestown, PA and San Juan, Puerto Rico
- Joint Commission accredited
- EMR: Cerner (OR), Epic (Clinic), Fully transitioning to EPIC in 2025
- Press Ganey Guardian of Excellence Award winner for Inpatient Pediatric Patient Experience (2023 & 2024) • The HX Guardian of Excellence Award® honors organizations who have reached the 95th percentile for patient experience, employee or physician engagement, or clinical quality performance awarded annually based on one year of data.
- Press Ganey Pinnacle of Excellence Award (2024)• The HX Pinnacle of Excellence Award® is given to the four top-performing organizations in each category based on extraordinary achievement. The award recognizes those who have maintained consistently high levels of excellence over three years in patient experience, employee engagement, physician engagement, or clinical quality performance.
- Partnerships with Temple University, Thomas Jefferson University, St. Christopher's Hospital for Children, Drexel University, and the University of Pennsylvania
Job Overview
The telephone Triage Nurse assures that communication with each caller will be handled in a professional and timely manner. When appropriate, the caller's symptoms will be assessed and triaged using the nursing process and approved guidelines in order to assist in obtaining the appropriate level of care and/or self-care advice. This position reports directly to the Nurse Manager of Outpatient Services.
Responsibilities
Responds promptly to each incoming call.If call warrants a triage, the caller’s stated symptoms will be assessed to determine the appropriate level of care required to safely meet the patient’s medical needs. (Emergent, urgent, non-urgent or home care status)When appropriate, provides home care instructions using the approved, written guidelines as well as approved reference material provided.Utilizes all resources and guidelines at his/her disposal to effectively assess, prioritize, advise, or refer calls when necessary to the appropriate department or personnel.Refers patients to appropriate providers for care, utilizing approved guidelines as indicated by individual client profiles.Thoroughly completes documentation utilizing the appropriate computer software in compliance with the approved policies and procedures.Faxes or emails all completed Telephone Advice Records and Transaction calls to appropriate physician client immediately by internal fax.
This is not an all-inclusive list of this job’s responsibilities. The incumbent may be required to perform other related duties and participate in special projects as assigned.
Qualifications
Required:
- RN in state of practice
- Basic Life Support (BLS) certification
Preferred:
- BSN
- 2 years' expereince in acute care nursing
- Bilingual English/Spanish
PEAR, PALS, ACLS: Obtain within 1 year of employment as required by hospital
Shriners Children’s is an EOE/Drug-Free, Smoke-Free Workplace.
Shriners Children’s values diversity and provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
