Your job is more than a job.
The RN Operations Manager assists in coordinating all aspects of patient care including quality management, customer service and financial outcomes. This includes planning, development, coordinating, budgeting/financial management, monitoring and evaluating the operations of those respective areas. The RN Operations Manager supports the mission, vision and values of LCMC Health's works in collaboration with management and physicians in the planning, development and dissemination of programs, policies and procedures and people systems to achieve established goals. The RN Operations Manager is also responsible for performance improvement, patient satisfaction and business planning and development and the coordination and delivery of resources necessary for those respective areas to be conducted in a manner responsive to the needs of Medical staff and patients.
GENERAL DUTIES
- Customer Service:
- Continuously displays a positive attitude that contributes to improving patient satisfaction results.
- Applies customer service skills consistent with LCMC’s Customer Service programs.
- Utilizes the service recovery process to address customers’ concerns or complaints.
- Treats all customers with dignity, respect, courtesy and compassion.
- Recognizes customer needs and begins to solve problems as soon as they are apparent.
- Interacts with patients, families, visitors, and fellow employees to ensure a professional and courteous environment.
- Displays behaviors which focus on the customer by doing what is appropriate the first time.
- Financial Stability:
- Advises supervisor of current or anticipated problems.
- Effectively uses time and resources to accomplish their duties.
- Self-starter who willingly puts forth effort and time and performs tasks with minimal supervision.
- Resolves conflicting matters and schedules with peers and other staff.
- Willingly accepts assignments and completes in a timely fashion.
- Appropriately uses time and attendance system, and adheres to related policies and procedures.
- Be aware of possible compliance issues, specifically concerning fraud and abuse. Report these immediately.
- Patient Throughput:
- Keeps patients informed and gives periodic updates as appropriate.
- Within the scope of position, positively contributes to organizational goal of patient throughput.
- Performance Improvement:
- Actively promotes and support LCMC’s performance improvement initiatives (i.e., participates in ongoing education, cultural change initiatives, etc.)
- Is receptive to differing ideas and embraces change.
- Verbal and written communications are clear, concise and accurate; uses positive non-verbal communication effectively.
- Demonstrates and actively promotes compliance with all state and federal regulatory and accrediting agencies (i.e., patient safety, infection control, HIPAA, etc.)
- Adheres to the Medical Center’s policies and procedures, as well as the Code of Conduct and all laws and regulations. Perform your duties in an ethical manner.
- Ability to work on or with teams to cooperatively reach goals.
- Appropriately documents in accordance with departmental and organizational policies.
- Able to apply job knowledge to improve work processes.
- Management:
- Responsible for providing leadership and successfully overseeing and supporting the staff in the respective areas.
- Coach, mentor and maintain an effective team by ensuring quality and timeliness of all activities while meeting patient needs
- Accepts responsibility for a professional and collegial relationship with medical staff and other departments.
- Represent the collective interests of the respective areas to provide a global perspective, unified strategy and consistency in communication.
- Allocate adequate resources, information systems and data management processes for measuring, assessing and improving service line performance
- Collaborates with physician leadership, hospital managers and other service line leaders to develop and implement growth strategies
- Acts as an enthusiastic advocate for the cardiac rehab program to the patients, physicians,
- and employees
- Assists Director with integration of policies, procedures and practices including excellent staff competency development and appropriate staffing and productivity to ensure a consistent level of care
- Assists the Director in ensuring the compliance of Joint Commission guidelines, applicable Accreditations, and National Patient Safety Goals.
- Problem Solving/Decision Making:
- Collaborate with the respective areas to develop and implement plans for the operation of each individual area, including developing an infrastructure of systems, processes, and personnel designed to accommodate the growth objectives of the procedural departments
- Utilizes critical thinking and the Nursing Process Model to identify problems, make decisions and develop solutions: systematically collects, organizes, and analyzes data specific to a problem objective need or issue
- Assists and recommends protocols and guidelines for best practice treatment of patients across the continuum of care.
- Performs such other duties as reasonably requested by or otherwise necessary to properly assist the operations of the procedure/outpatient and acts as a resource internally and in the community regarding educating others about related topics
- Collaborates with others as needed in decision making process; develops and implements plan(s) for alternative and corrective action, evaluates plan and follows up on decisions made in a timely.
- Quality of Work:
- Demonstrates awareness of and identifies quality of care/performance improvement issues or problems for the unit/department. Collaborates with involved disciplines in developing a plan/process or SOC to correct Performance Improvement Issues
- Allocates adequate resources, information systems an data management process for measuring, assessing and improving the hospitals performance and for improving patient safety relative to JCHO's National Patient Safety Goals.
- Management/Leadership:
Encourage high level of staff productivity and profitability by maintain a working environment that empowers team member to achieve their professional goals and vision of the institution.
- Supervises and participates in patient care activities which includes but not limited to assuming responsibilities direct patient care provider as needed.
- Facilitates monthly team meetings and other unit established process to communicate information to the staff. Topics to include in meetings: PI data/projects, patient safety issues, infection control, JCAHO standards/compliance, updates, and other team issues.
- Sets and evaluates measurable objectives for improving hospital performance and improving patient safety.
EXPERIENCE QUALIFICATIONS
- 5 years Healthcare experience
- 3 plus years Leadership/management experience
LICENSES AND CERTIFICATIONS
- Registered Nursing License valid to practice nursing in the State of Louisiana.
- American Heart Association BLS-HCP
- ACLS
SKILLS AND ABILITIES
- Proven ability to make decisions, solves problems, manage projects and set and maintain goals within a health
care service line.
WORK SHIFT:
Days (United States of America)
LCMC Health is a community.
Our people make health happen. While our NOLA roots run deep, our branches are the vessels that carry our mission of bringing the best possible care to every person and parish in Louisiana and beyond and put a little more heart and soul into healthcare along the way. Celebrating authenticity, originality, equity, inclusion and a little “come on in” attitude is the foundation of LCMC Health’s culture of everyday extraordinary
About University Medical Center
University Medical Center, a world class academic medical center in LCMC Health’s incredible community of care, is the largest medical training center for healthcare professionals in Louisiana and has long served as the region’s safety net hospital for poor and underserved communities for 300+. Learn more about University Medical Center’s legacy and our vision of becoming the epicenter of medical care, education, and research.
Your extras
- Deliver healthcare with heart.
- Give people a reason to smile.
- Put a little love in your work.
- Be honest and real, but with compassion.
- Bring some lagniappe into everything you do.
- Forget one-size-fits-all, think one-of-a-kind care.
- See opportunities, not problems – it’s all about perspective.
- Cheerlead ideas, differences, and each other.
- Love what makes you, you - because we do
You are welcome here.
LCMC Health is an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.
The above job summary is intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. LCMC Health reserves the right to amend and change responsibilities to meet organizational needs as necessary.
Simple things make the difference.
1.To get started, take your time to fully and accurately complete the application for employment. Incomplete applications get bogged down and are often eliminated due to missing information.
2.To ensure quality care and service, we may use information on your application to verify your previous employment and background.
3.To keep our career applications up-to-date, applications are inactive after 6 months and, therefore, require a new application for employment to be completed.
4.To expedite the hiring process, proof of citizenship or immigration status will be required to verify your lawful right to work in the United States.
