Job OverviewPosition is a flex position, floating to sites at Forest Lake, Fridley and UMMC West Bank Riverside campus.
As a member of the care team, the Medical Assistant supports quality patient- and family centered care principles through performing a variety of high-level functions within a care team
to support the needs of the healthcare team and patients/families. The Medical Assistant will
gather information and documents to support the patient visit. The medical assistant is
responsible for adhering to all policies, procedures, and practice guidelines, promoting
teamwork with all members of the health care team, maintaining complete, timely and accurate
clinical documentation for each patient and continually looking for opportunities to improve
processes and workflow.
This MA position supports the Flex Workforce. Flex workforce employees regularly travel to
multiple clinics to fill open shifts and “regular” travel is defined as the expectation to be available
to travel 100% at any time to different locations based on the business needs. The length of the
assignment at a location will vary based on need (i.e., 1 day for ill call or an extended period of
time), which includes the expectation to travel to more than one clinic during the day at a
moment’s notice. The nature of travel expectations (100%) and schedule expectations
(unpredictable) provide a clear distinction between flex workforce employees and the
expectations for travel (none or occasionally) and schedules (predictable) for other employees
Job Expectations:
Delivers care as delegated by the physician/authorized practitioner or RN, to assigned patient population, or individual patient.
· Follows the patient’s plan of care.
· Prioritizes work based on patient acuity, available resources, patient/family preferences, provider schedule, in collaboration with the physician/authorized practitioner and other health care team members.
· Performs high and low risk technical procedures defined by the clinical setting includes medication administration, assistance with CPR, assistance with procedures and may include lab draws.
· Recognizes when different approaches may be needed based on age or cultural differences.
· Implements assigned aspects of the patient teaching plan.
· Documents care in the medical record.
· Effectively communicates compliance and concerns to delegating physician/authorized practitioner/RN.
· Takes action to assure continuity of care for all assigned patient.
· Adheres to all relevant policies, procedures, and practice guidelines.
· Responds appropriately to emergent situations
· Functions as care team assistant as needed
Communicates effectively with other members of the health care team.
· Documents care in the medical record.
· Communicates verbal and written information in a clear, concise, accurate, and timely manner.
· Uses communication approaches appropriate to patient/family needs
· Respect and ensures the confidentiality of all information regarding patients, staff members or Fairview business issues. Shares information only with those who need to know.
Demonstrates ability to provide care or service adjusting approaches to reflect developmental level of population served.
· Partners with patient/caregiver in care/decision making.
· Communicates in a respectful manner.
· Ensures a safe, secure environment.
· Individualizes plan of care to meet patient needs.
· Modifies clinical interventions based on population served.
· Provides patient education based on assessment of learning needs of patient/caregiver.
As a member of the care team, continuously improve work processes, environment, and the overall experience to serve customers and meet business goals:
· Identify opportunities for improvement in workflow.
· Participate in meetings to support initiatives
· Communicate appropriately with team members
· Engage in change to improve the work environment and patient experience
Organization Expectations, as applicable:
· Demonstrates ability to provide care or service adjusting approaches to reflect developmental level and cultural differences of population served.
o Partners with patient care giver in care/decision making.
o Communicates in a respective manner.
o Ensures a safe, secure environment.
o Individualizes plan of care to meet patient needs.
o Modifies clinical interventions based on population served.
o Provides patient education based on as assessment of learning needs of patient/care giver.
· Fulfills all organizational requirements.
o Completes all required learning relevant to the role.
o Complies with and maintains knowledge of all relevant laws, regulation, policies, procedures, and standards.
· Fosters a culture of improvement, efficiency, and innovative thinking.
· Performs other duties as assigned.
Minimum Qualifications to Fulfill Job Responsibilities:
Required
Education
· Graduate of an accredited Medical Assistant Program or LPN
Experience
·
License/Certification/Registration
· AHA BLS
Preferred
Education
·
Experience
· Ambulatory Care Experience
License/Certification/Registration
· AAMA Certification
Additional Requirements (must be obtained or completed within a period of time):
Excellent customer service, public relations, and communication skills. Ability to prioritize and work with a fluctuation in workload while working independently. Demonstrates focus on customer service/patient experience with every interaction. Ability to work as an effective team member to provide exceptional care. Ability to demonstrate critical thinking skills. Ability to embrace change and engage in ongoing process improvement. Ability to keyboard and utilize computer programs. Must be flexible to work various shifts and locations as required.
Benefit OverviewFairview offers a generous benefit package including but not limited to medical, dental, vision plans, life insurance, short-term and long-term disability insurance, PTO and Sick and Safe Time, tuition reimbursement, retirement, early access to earned wages, and more! Please follow this link for additional information: https://www.fairview.org/careers/benefits/noncontract
Compensation DisclaimerAn individual's pay rate within the posted range may be determined by various factors, including skills, knowledge, relevant education, experience, and market conditions. Additionally, our organization prioritizes pay equity and considers internal team equity when making any offer. Hiring at the maximum of the range is not typical.
EEO StatementEEO/AA Employer/Vet/Disabled: All qualified applicants will receive consideration without regard to any lawfully protected status
