Registered Nurse Triage Specialist-Remote-Hematology & Oncology

Bon Secours Mercy Health • Full-time • Greenville, South Carolina, United States • 2w ago

Thank you for considering a career at Bon Secours!

Scheduled Weekly Hours:

Work Shift:

Afternoons/Evenings (United States of America)

This position will work remote, following a 90 day on-site training period. The work schedule following the training period will be M-F, 3pm-11pm.

Summary of Primary Function/General Purpose of Position:

The Nurse Triage Specialist answers incoming calls to triage the severity of patient symptoms as presented by the caller and directing the patient to the appropriate level of care by connecting them to the appropriate services, including sending messages to the clinical team, transferring patients to appropriate Bon Secours Mercy Health and community resources, pending prescription refills, and coordinating with hospital ancillary scheduling. The Specialist is responsible for accurately scheduling and registering physician appointments when clinically appropriate. The Specialist is responsible for completing an accurate clinical assessment, based on information provided by the caller, and documenting the assessment, utilizing the nurse triage algorithms. Each team member is encouraged to utilize their critical thinking skills when performing the triage function as appropriate for their level of training and presentation of symptoms / complaints as presented by the caller. Triage services will be made available through the call center switchboard for Bon Secours Mercy Health for patients who are established with our medical oncology program. All encounters will be documented in the EMR as well as other tools as identified. Specialist will assist with the evaluation and review of all incoming ambulatory oncology referrals. Specialists may be asked to assist with additional functions within the Bon Secours Mercy Health Oncology as deemed necessary and appropriate.

Essential Job Functions

- Triages incoming patient calls via the Nurse Triage phone lines and directs patients to the appropriate resources of care as needed and documents all interactions in EPIC. Utilizes appropriate Bon Secours Mercy Heath resources necessary to service the patient per protocol and policy to ensure patients have access to the resources needed for safe continuity of care.

- Schedules patient for physician practice appointments, per protocol and policy.

- Meets the needs of the patient, including pending prescriptions refills, sending messages to the clinical staff, transferring to Bon Secours Mercy Health and community resources, and coordinating with hospital ancillary scheduling.

- Triages incoming hematology and oncology referrals. Determines appropriateness referral, references new patient referral guidelines, completes chart abstraction, evaluates need for additional records, assists with scheduling, and communicates with oncology support staff as needed.

Employment Qualifications

Preferred Education:

BSN

Specialty/Major:

Nursing

Licensure/Certification Required:

Active South Carolina Licensure/South Carolina State Board of Nursing is required.

Minimum Qualifications

Minimum Years and Type of Experience:

3 years of experience in clinical nursing in the hospital or physician practice setting.

Other Knowledge, Skills and Abilities Required:

Experience in oncology and patient triage preferred.

Other Knowledge, Skills and Abilities Preferred:

Comfortable with phone and telehealth communications, EMR utilization.

Bon Secours is an equal opportunity employer.

Many of our opportunities reward* your hard work with:

Comprehensive, affordable medical, dental and vision plans
Prescription drug coverage
Flexible spending accounts
Life insurance w/AD&D
Employer contributions to retirement savings plan when eligible
Paid time off
Educational Assistance
And much more

*Benefits offerings vary according to employment status.

Department:

Oncology Service Line Support - Market - St. Francis Cancer Center

It is our policy to abide by all Federal and State laws, as well as, the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). Accordingly, all applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you’d like to view a copy of the affirmative action plan or policy statement for Mercy Health– Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employer, please email recruitment@mercy.com. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com.

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