Site: The General Hospital Corporation
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Gastroenterology Clinic Resource Nurse - Hybrid - Seeking Experienced RN's
Job Summary
The Gastroenterology Resource Nurse is a bachelors or master’s prepared registered nurse who will play a crucial role in addressing procedure access and clinical inquiries in the Gastroenterology Division. This nurse will develop and maintain a robust system to ensure patients receive consistent follow-up care and surveillance aligned with evidence-based guidelines. Reporting to the Nurse Manager this role involves patient education, care coordination, interdisciplinary collaboration, and quality improvement initiatives to enhance patient outcomes. We are looking for a highly motivated nurse who will be flexible to the nursing needs of our busy Gastroenterology practice. The Ideal candidate for this position would have a strong understanding gastrointestinal conditions, procedures, and treatment modalities.
Recall Program Development and Maintenance:
- Develop and implement a tracking system for high-risk and genetic condition patients to ensure consistent follow-up based on current clinical guidelines.
- Regularly update the tracking system to reflect changes in guidelines or institutional protocols.
- Collaborate with the clinic’s quality improvement team to evaluate and refine processes.
Referral Triage:
- In collaboration with the Access team will serves as the point person to ensure timeliness in managing procedure referrals to the Division of Gastroenterology.
- Works closely with the administrative assistants and the Administrative Director of Clinical Operations to triage outpatient endoscopy requests that are urgent or require clarification.
- Will work closely with procedure scheduling administration to facilitate timely scheduling of urgent patients.
Patient Care Coordination:
- Serves as a nurse consultant for the Division, assisting with the handling of requests for patients with complex care needs and clinical concerns. Develops and implements care strategies utilizing a multidisciplinary approach to ensure optimal outcomes.
- Monitor recall data ensuring patients complete recommended surveillance procedures, such as colonoscopies, endoscopies, or imaging based on current guidelines.
- Serve as the primary point of contact for open access patients regarding their care plans, procedures, and follow-up needs. Collaborates with endoscopists to make alterations to the pre-procedure plan based in the clinical needs of the patient.
- Research, identify, and maintain an updated database of community resources, support groups, and services pertinent to gastroenterology patients.
- Establish partnerships and relationships with community organizations, social services, and support groups to enhance the availability of resources.
- Coordinate communication between the clinic, external providers, and community agencies to ensure seamless transitions of care.
Education:
- Acts as a resource to colleagues and consumers
- Assists with, Develops, implements, and evaluates educational offerings based upon learning needs of patients, families, and staff.
- Supports, participates, and contributes to educational programs for staff in a variety of role groups.
- Participates in a bi-annual review of clinical accuracy of prep documents. Optimize prep instructions based on data and collective feedback.
- Provide education to patients and families regarding clinical pre-procedure issues.
- Outreach and education to recall patients who are overdue for procedure/ imaging to reinforce recommended guidelines, and the importance of follow-up care.
Quality Improvement:
- Works closely with GI Quality and Safety group
- Track outcomes and metrics for high-risk patient follow-ups and provide reports to clinic leadership.
- Stay updated on new research, guidelines, and innovations related to gastroenterological conditions to integrate best practices into patient care.
Clinical Coverage:
- Provides coverage for GI division triage nurses as directed by the nurse manager based on the needs of the Division
Additional Job Details (if applicable)
Demonstrates accountability for ongoing personal/professional development:
- Maintains and updates clinical knowledge and skills based on current nursing and health care practices.
- Identifies own learning needs and goals and designs a plan to meet them.
- Participates in activities that foster peer support and networking.
- Fulfills professional role through involvement in professional organization activities, presentations, and publications.
- Continually evaluates quality and safety performance, identifies improvement opportunities, and plans and implements programs for improvement.
Additional Job Description
Hybrid
15 Parkman Street
40
Regular
Day (United States of America)
The General Hospital Corporation is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
