Job Title & Specialty Area: RN - Clinical Manager
Department: Hematology Oncology
Location: Children's Health Dallas
Shift: Evenings/Nights with flexibility for day hours needed for meetings.
Job Type: (On-Site)
Why Children’s Health?
At Children's Health, our mission is to Make Life Better for Children, and we recognize that their health plays a crucial role in achieving this goal.
Through our cutting-edge treatments and affiliation with UT Southwestern, we strive to deliver an extraordinary patient and family experience, ensuring that every moment, big or small, contributes to their overall well-being.
Our dedication to promoting children's health extends beyond our organization and encompasses the broader community. Together, we can make a significant difference in the lives of children and contribute to a brighter and healthier future for all.
Summary:
This position provides overall clinical and operational management in collaboration with the patient care area Director. Provides leadership for the patient care area(s) with specific operational and management oversight of the patient care area(s). Accountable for the performance and results of the patient care area(s). Oversees the execution of short and long term strategies in support of organizational goals pertinent to department. Establishes and ensures compliance with standards of clinical care, as well as maintains service line accountability for staffing, quality, safety, service and clinical excellence throughout the department. Maintain integral relationships with medical staff leadership. Accountable for the implementation and proper application of policies, programs and services as established by federal and state regulatory bodies. Researches, identifies and implements initiatives and opportunities to improve effectiveness of management, clinical and non-clinical research and patient / family centered care within the department. Provides guidance, coaching and feedback to team members and coaches team leaders on effective management techniques. Makes employment decisions for the team, utilizing input from team leaders. Monitors quality metrics and changes in practice that impact clinical, financial or operational outcomes and develops plans to address areas for improvement. Monitors and manages a budget for defined area(s) of responsibility. Provides technical guidance to others as needed for non-routine and / or complex problems / situations.
Responsibilities:
* Interviews and hires new team leaders and staff members. Administers annual PEACs / merit increases for direct reports. Provides performance feedback to direct reports, including the documenting and counseling of performance issues. Maintains positive staff relations through Evidence Based Leadership and Just Culture. Completes scouting reports and weekly rounding on direct reports. Ensures that direct reports are kept abreast of changes within the unit, department, division and organization. Provides mentoring to direct reports and provides them with developmental opportunities that will help them achieve their career goals. Administers disciplinary action to direct reports when necessary, up to and including termination of employment. Provides appropriate recognition to direct reports. Develops and implements Action Plans as a result of the feedback received from the annual Employee Opinion Survey. Coordinating and developing of PEAC goals. Ensures that all staff members in assigned area are responsible and accountable for prescribing, delegating and coordinating patient care. Uses clinical judgment based on nursing skills acquired through formal and informal experiential knowledge and evidence based guidelines to globally assess situations and through critical thinking and clinical decision making, develop an appropriate plan of action to resolve situations that have been escalated. Ensures that all staff members are accountable and that patient care meets the standards of safety, effectiveness, patient rights and guest relations. Ensures that all staff members deliver competent and skilled care to patients and families according to their identified needs and does so with a team-orientation, an emphasis on good customer relations, sound clinical judgment and appropriate decision making abilities that take into consideration evidence based practice.
* Approves mileage and education reimbursements for all staff on assigned units. Responsible for ensuring all units have adequate supplies. Approves Lawson orders. Submits all Lawson personnel actions for direct reports. Submits Position Control requests. Monitors trends with attendance for direct reports and addresses any attendance issues in a timely manner. Approves PTO requests for direct reports. Monitors FMLA / SRD / LOA for direct reports. Develops and maintains positive physician relations. Review and sign off on bi-weekly payroll. Review NSI Dashboards on a monthly basis, communicate trends to leadership team and address any area of concern within assigned areas of responsibility. Review NRC Picker reports, communicate trends to leadership team, and address any areas of concern within assigned areas of responsibility.
* Ensures that budgets are adhered to for area of responsibility. Collaborates with Operations Business Partner and Director to research and explain variances to the budget for assigned area of responsibility. Submit capital equipment requests.
* Responsible for ensuring clean sweeps are conducted. Responsible for ensuring that appropriate audits are conducted. Ensures readiness for disease specific certifications audits (where applicable). Ensures regulatory readiness for assigned areas. Ensures unit environmental rounds are conducted. Ensures staff licenses and certifications are not expired. Ensures HR file and shadow files are up to date. Ensure that area of responsibility is ready for tracers and participate in the tracer process as necessary. Review SafeLink. Ensures that Patient Health Information (PHI) is protected and secured at all times. Adheres to all infection prevention initiatives (i.e. hand hygiene, proper disposal of waste, etc.).
* Oversees staffing to ensure adequate coverage on every shift. Serve on-call in the event additional coverage is needed. May work at the bedside during high census or Code Yellow.
* Conduct family rounding (as it is rolled out to specific units). Address patient / family concerns / complaints in a timely fashion. Update Stoplight Reports on a monthly basis to keep staff informed about progress of addressing concerns brought up through employee rounding. Attend required leadership meetings. Manage unit-based and department based projects. Oversee unit / department based process improvement projects. Review and modify Annual staffing plan. Advocates for the patient, represents the concerns of the patient / family and identifies and assists in resolving ethical and clinical concerns. Maintains a body of knowledge and tools that allows the incumbent to manage whatever environmental and system resources exist for the patient / family and / or staff, within or across healthcare and non-healthcare systems. Collaborates with physicians, families and staff to assist in developing and implementing an appropriate plan of care in a way that promotes / encourages each person's contributions towards achieving the best patient outcomes. Provides education and facilitates learning for patients, families and patient care team in a way that demonstrates a sensitivity to recognize, appreciate and incorporate differences related to diversity.
Other information:
WORK EXPERIENCE
* At least 5 years experience in hematology oncology nursing required.
EDUCATION
* Bachelor of Science in Nursing required.
* Graduate or professional work or advanced degree; or equivalent experience preferred.
LICENSES AND CERTIFICATIONS
*Basic Life Support for Healthcare Providers as required by CP 1.20 Life Support Course Requirements required.
* PALS/NRP/ACLS - department specific requirements required.
* Effective April 20, 2020, new employees must obtain PACES certification within 6 months of hire and existing employees must obtain PACES certification upon expiration of their PEARS certification (no later than April 20, 2022). - department specific requirements required.
MANAGEMENT SKILLS
* Maintain effectiveness when experiencing major changes in work responsibilities or environment; adjust effectively to work within new work structures, processes, requirements, or cultures.
* Use appropriate interpersonal styles to establish effective relationships with customers and internal partners; interact with others in a way that promotes openness and trust and gives them confidence in one's intentions.
* Meet patient and patient family needs; take responsibility for a patient's safety, satisfaction, and clinical outcomes; use appropriate interpersonal techniques to resolve difficult patient situations and regain patient confidence.
* Ensure that the customer perspective is a driving force behind business decisions and activities; craft and implement service practices that meet customers' and own organization's needs.
* Develop and use collaborative relationships to facilitate the accomplishment of work goals.
* Identify and understand issues, problems, and opportunities; compare data from different sources to draw conclusions; use effective approaches for choosing a course of action or developing appropriate solutions; take action that is consistent with available facts, constraints, and probable consequences.
* Take prompt action to accomplish objectives; take action to achieve goals beyond what is required; be proactive.
* Deal effectively with others in an antagonistic situation; use appropriate interpersonal styles and methods to reduce tension or conflict between two or more people.
* Effectively manage one's time and resources to ensure that work is completed efficiently.
* Accomplish tasks by considering all areas involved, no matter how small; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful over a period of time.
* Set high standards of performance for self and others; assume responsibility and accountability for successfully completing assignments or tasks; self impose standards of excellence rather than having standards imposed.
* Assimilate and apply new job-related information in a timely manner.
* Clearly convey information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message.
A Place Where You Belong
We put our people first. We welcome, value, and respect the beliefs, identities and experiences of our patients and colleagues. We are committed to delivering culturally effective care, creating meaningful partnerships in the communities we serve, and equipping and developing our team members to make Children’s Health a place where everyone can contribute.
Holistic Benefits – How We’ll Care for You:
· Employee portion of medical plan premiums are covered after 3 years.
· 4%-10% employee savings plan match based on tenure
· Paid Parental Leave (up to 12 weeks)
· Caregiver Leave
· Adoption and surrogacy reimbursement
As an equal opportunity employer, Children's Health does not discriminate against employees or applicants because of race, color, religion, sex, gender identity and expression, sexual orientation, age, national origin, veteran or military status, disability, or genetic information or any other Federal or State legally-protected status or class. This applies to all aspects of the employer-employee relationship including but not limited to recruitment, hiring, promotion, transfer pay, training, discipline, workforce adjustments, termination, employee benefits, and any other employment-related activity.
