Patient Care Manager, RN

Tender Care Hospice • Full-time • Wyndmoor, PA, US • 1w ago

I.Qualifications

Registered Nurse from an accredited program currently licensed and in good standing with the Pennslyvania State Board of Nursing, with one year of administrative or supervisory experience in community health programs. Must have strong clinical skills with hospice and/or home health experience. Must have excellent verbal and written communication skills, as well as good community relations. Must have the ability to motivate and work with fellow employees and volunteers. Must be effective in working with different levels of health care providers, and able to express the hospice concept to families, patients, physicians, community, volunteers, staff, and other professionals. This position requires planning, supervision, and administration.

II.RESPONSIBILITIES

Patient Care Manager will be responsible for the coordination of the Interdisciplinary Team. The Patient Care Manager acts as a liaison between the IDT and the Executive Director.

The PCM works in conjunction with the Executive Director to ensure:

A.Admission, Assignment, Supervision of Staff

qMonitor to ensure coordination and follow-through is complete for all referralsto the hospice program.

qAssist admission team in coordination and assignment of all newly admitted hospice patients to the appropriate team and/or discipline, i.e., admission nurse, case manager or other RN.

qWork collaboratively with the medical records department to ensure all admission documentation (case sheet, initial assessment, initial plan of care, medication profile, C.N.A. assignment) is completed within 24-hour period and dispersed among team members.

qAssign a Nurse Case Manager to implement the Plan of Care and oversee the delivery of care to the patient/family!

qAssist the medical records department is monitoring the documentation of all written material related to patient care.

qAct as triage nurse for case managers requiring assistance with symptom management.

qAssist with change in level of care for patients including, locating a facility for placement, ensuring a physician for follow up at the facility, notification of primary care physician and medical director, transport, provision of medications and DME.

qSupervise and evaluate the scheduling of C.N.A.’s, contract employees, nurse case managers, visiting nurses, continuous care staff, on-call nurses, and medical directors.

qEnsure communication of all patient admissions and changes in Plan of Care is appropriately relayed to each member of the Interdisciplinary Team and Primary Care Physician

qEnsure policies and procedures concerning patient care are followed.

qEnsure and participate in annual evaluation of Nurse Case Managers and C.N.A.’s and Medical Directors.

qRecruit, hire and train all clinical staff.

qProvide orientation of symptom management and medication utilization to all nurses and physicians.

qProvide and/or assist in ongoing training of clinical staff.

qParticipate in the CQI program

qEnsure that the highest ethical standards are practiced throughout the organization.

qMonitor the medication profiles for each patient on service to identify formulary and non-formulary utilization.

qIdentify ways to reduce local pharmacy utilization and non-formulary medication utilization.

qParticipate with medical directors to ensure appropriate and timely evaluation and treatment of all hospice patients.

qParticipate in communication with patients and families with concerns/frustrations related to services and care.

qProvide continuous support to all clinical staff.

B.Continuous evaluation of skilled nursing staff and C.N.A.’s

qMonitor for and ensure appropriate utilization of “Palliative Pathways” and “Formulary” medications in the care of hospice patients.

qParticipates in all IDT meetings in which admissions, certifications, recertifications and medical management of the patients are discussed.

qCoordinate and present or arrange for in-services specific for clinical staff throughout year.

qMeet at least quarterly with skilled nursing staff to discuss job related issues and provide support.

qMeet at least quarterly with C.N.A.’s to discuss job-related issues and provide support.

qParticipate in and/or assist with formal evaluation annually for clinical members of Self Care Managed Team (skilled nurses and C.N.A.’s)

qProvide annual evaluation for all RNs and LPNs.

qPerform joint visits with case managers and admission nurses at least annually.

qEnsure required supervisory visits are done on a routine basis for all LPN”s and CNA’s.

C.Ensure optimum patient care by:

qParticipating in routine visits and admissions of patients in times of high census or low staff availability

qParticipate with the management of admissions and patient care in times of high census or low staff availability.

qAssist in staffing or reassigning visits to other team members when staff member is ill or on vacation.

qParticipate with program development, community networking and community/medical staff education to achieve census building.

qAssist with the volunteer and bereavement programs.

qParticipate in budgetary decisions related to cost effectiveness, and appropriate decision making by clinical staff, i.e., utilization of pharmaceuticals, DME, and patient care supplies, salary, overtime, etc.

qIn the absence of the Administrator, perform administrative duties, as necessary.

qEnsure adequate supervision when utilizing time off.

qProvide input into Policy and Procedure development, i.e., revisions, program development and new markets.

III.ORIENTATION AND TRAINING

Tender Care Hospice will provide orientation and training, as necessary, to assist the Patient Care Coordinator in performing the responsibilities listed above. Training’s may be in-house, or outside seminars.Evidence of orientation and training will become part of the personnel file.

IV.On Call

The PCM and Trained RNs will have roatating on call assignments as needed.

V.Accountability

Reports directly to the Executive Director.

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