Planned Parenthood Great Plains has provided access to sexual and reproductive health care since 1935. The high-quality, expert, and compassionate care we provide is shown through our empathetic and supportive staff members. Past challenges, and those we face today, have served only to solidify PPGP’s commitment to our patients and the community. We continue to reflect on the progress we have made over the last eight decades and look forward to continuing our efforts to secure a world of informed reproductive freedom. Join our dedicated team and “Care. No matter what.”
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Reproductive Health Assistants (RHAs) participate in a team approach to patient care which requires effectively communicating with patients from a wide range of backgrounds and ages and supporting their healthcare experience with compassion and excellent care. The RHA is responsible for assisting patients including, but not limited to, front desk operations, patient education, patient care, laboratory work, sonogram services, surgical support and recovery. These responsibilities require the RHA to train and work at multiple stations.
For the protection of patients, team members and all who enter our facilities, PPGP has made the decision to require COVID-19 vaccination for all team members, unless granted medical or religious exemption, as a condition of employment.
In response to the COVID-19 pandemic, this and other administrative positions at PPGP are working remotely, when possible. Occasional time in the office may be required for necessary tasks. Returning to the office on a regular basis is evaluated monthly based on public health trends. Masks, temperature checks, social distancing, and signing-in are required when working on-site.
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ESSENTIAL RESPONSIBILITIES
- Front Desk
- Performs front desk functions including answering phones and greeting and checking-in patients.
- Financial Responsibilities: a) Collects health plan authorization, insurance cards with picture ID’s, completes appropriate forms and obtains signatures per PPGP policy; b) Verifies patient’s insurance, determines patient payment responsibility at the time of service and posts all charges and payments received at the time of service to the billing system; c) Enters data accurately for patient visits and fees in EMR/EHR to increase accuracy and efficiency of claims process; d) Maintains confidentiality, prepares deposit slips, runs end-of-day reports for delivery of daily deposit to bank as instructed by the Health Center Manager; e) Adheres to all money handling procedures, collecting co-pays and other patient payments.
- Education
- Conducts patient educational sessions including providing informed consent counseling to ensure that the patient understands and agrees to their medical care.
- Provides clients with accurate information regarding PPGP services, including questions pertaining to contraception, options, and funding sources.
- Laboratory
- Practice proper patient identification, label vials with patient names and dates.
- Determine best method for drawing blood depending on the patient and collect blood samples from patients.
- Prepares laboratory specimens; performs basic laboratory tests on the premises; disposes of contaminated supplies; sterilizes medical instruments; and performs other procedures as requested.
- Comply with health center policy on leaving samples for transportation to laboratory.
- Conducts tests according to the Clinical Laboratory Improvements Amendments (CLIA) standards and adheres to OSHA regulations when handling biological matter.
- Practice infection control standards at all times when working with patients and equipment.
- Patient Care
- Verifies patient information by interviewing patient; reviewing and/or recording medical and social history; taking vital signs; confirming purpose of visit or treatment, and reviews medications and allergies. Completes records by recording patient examination, treatment, and test results.
- Prepares patients for the health care visit by directing and/or accompanying them to the examination room; provides examination gowns and drapes; helps them to position themselves for the examination and/or treatment; arranges examination room instruments, supplies, and equipment.
- Supports patient care delivery by assisting health care providers during examinations; prepares laboratory specimens; performs basic laboratory tests on the premises; disposes of contaminated supplies; sterilizes medical instruments; and performs other procedures as requested.
- Ultrasound
- Verifies physician orders and procedure to assure accuracy.
- Explains the procedure to patient to ensure understanding.
- Operates all equipment in practice with competence.
- Completes patient scans in a professional and efficient manner.
- Performs quality ultrasound to assist the physicians in diagnosis and treatment of the patient.
- Evaluates images in accordance with professional practice standard.
- Participates in quality assurance activities.
- Back Office (FP)
- Sterilizes instruments, gowns, surfaces and other supplies.
- Cleans, disinfects and sterilizes instruments and equipment.
- Operates and maintains Autoclave.
- Conducts daily and weekly spore testing using biological indicators.
- Stocks surgical supplies
- General Essential Job Functions
- Supports patient care delivery by assisting health care providers during examinations.
- Maintains technical knowledge by attending educational workshops, reviewing professional publications, and participating in relevant webinars. Understands and complies with Child and Minor Abuse identification and reporting.
- Maintains confidentiality of all agency information, employee nonpublic personal information (NPI) and personal health information (PHI), as well as records directly or indirectly identifying any person currently or formerly receiving services from PPGP. Complies with regulations regarding patient rights.
- Adheres to PPGP policies regarding professionalism, minimizing patient wait time in the health center and on the phone, adhering to the system to address patient complaints, and implementing patient satisfaction surveys following each visit.
- Supports and carries out PPGP’s Mission: upholding the standards of high quality sexual and reproductive healthcare; provides education that promotes informed proud and authentic sexuality; influences the culture through advocacy to ensure equality in reproductive and sexual decision making.
- Reporting Relationships and Principal Contacts: Reports to the Health Center Manager. Other principal contacts include Nurse Practitioners, Medical Assistants, Revenue Cycle Manager, Billing Specialists, Call Center Schedulers, and Vice President of Health Services. Work involves extensive public contact with PPGP’s patients and representatives from insurance companies.
- Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
KNOWLEDGE, SKILLS & ABILITIES
- REQUIRED
- High School diploma or equivalent required.
- Ability to work flexible hours, including Saturdays and evenings.
- 1-2 years' experience in a healthcare setting including electronic health records (EHR) experience.
- PREFERRED
- Program certification i.e. Certified Medical Assistant, Medical Front Office Administration Specialist, Basic Life Support (BLS) or Advanced Cardiac Life Support (ACLS) Certifications, phlebotomy technician, certified sonogram technician.
- Prior working knowledge of EPIC (EHR system)
- Individual Must:
- Possess excellent reading and comprehension skills.
- Demonstrate self-motivation and ability to work independently within a fast-paced environment.
- Adhere to PPGP’s non-discrimination policies. Effectively interact with co-workers and patients with diverse ethnic backgrounds, religious views, political affiliations, cultural backgrounds, lifestyles and sexual orientations and treat individuals with respect and dignity.
- Demonstrate proficiency with Microsoft Office applications including Word, Excel, PowerPoint, Outlook, and Email.
- Possess ability to work in a fast-paced environment and maintain a professional posture.
- As a direct service provider, must maintain good physical health verified by physician and must be free from tuberculosis.
- Travel throughout all parts of the facility, affiliate and community as needed.
- Competencies
- Teamwork: Demonstrates adherence to the “In This Together” principles when dealing with co-workers, staff and patients
- Communication: Able to communicate with a diverse group of staff from various professional backgrounds. Maintains a positive, professional attitude.
- Time Management: Complete activities and projects on or before scheduled deadlines.
- Thoroughness: Accomplish tasks through concern for all aspects of the job with attention to detail, accuracy, and with minimal errors.
- Patient Focus: Has a genuine interest in serving patients and delivering high quality care regardless of specific assignment.
- Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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$18.94 - $18.94 an hour
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Commitment to Justice, Equity, Diversity, and Inclusion (JEDI)
PPGP is wholly committed to fostering a diverse and inclusive organization. We firmly commit to the creation of an environment that values racial equity, diversity, and inclusion, where all individuals feel they are treated fairly, respectfully, and are empowered to bring their full, authentic selves to work. Our commitment is essential to PPGP’s mission of ensuring reproductive freedom as a fundamental right for all individuals. We are committed to supporting employees, applicants, patients, volunteers and vendors with diverse backgrounds. Our vision is to foster a workplace culture that is a safe space where all employees feel included and comfortable sharing their experiences. We demonstrate our commitment to Justice, Equity, Diversity, and Inclusion when we:
· Demonstrate and Expect Transparency and Accountability
· Educate and Support the Development of our PPGP community
· Practice Effective Communication
· Foster Trust by Being Responsive to the Needs of our PPGP community
· Demonstrate the Use of Inclusive Practices
· Display the Ability to Cultivate Belonging
EOE/AA—PPGP is an equal-opportunity, drug-free employer committed to diversity in the workplace. Minority/Female/Disabled/Protected Veteran/LGBTQIA+.
THE WORK OF PPGP
Planned Parenthood Great Plains has been a leading provider of sexual and reproductive health care for more than 85 years, serving women, men, and families in communities across Arkansas, Kansas, Missouri, and Oklahoma. Each year, we provide care to more than 30,000 people across our four-state region through in-clinic and telehealth appointments. We believe that every person deserves to have access to the resources and information they need in order to make decisions about their own health.
PPGP serves people from diverse backgrounds and with diverse needs. PPGP’s medical staff includes board certified OB/GYN and family medicine physicians, as well as advanced practice clinicians including nurse practitioners and physician assistants. PPGP’s clinicians provide sexual and reproductive health care, perform examinations, and diagnose and treat infections. PPGP also provides comprehensive, age-appropriate sex education, and our sister corporation, Planned Parenthood Great Plains Votes, is a leading advocate for the sexual and reproductive rights of people in our region.
PPGP believes that diversity in identity and perspective enriches our agency and allows us to better serve our clients. We are committed to workforce diversity and aspire to reflect the communities we serve. We encourage all individuals to share their pronouns during interviews and meetings. To that end, we strongly encourage people of color, LGBTQIA+ identifying individuals, people with disabilities and other underrepresented groups to apply.
