WHO YOU ARE
You are devoted, compassionate, and enjoy being on the front lines of healthcare, changing the lives of patients by supporting them and the team by focusing on customers. You’re excited about being part of a team that is building a healthcare delivery model that ensures the highest possible quality of life and best outcomes for those in our care. You believe people living with kidney disease deserve the best person-centered, holistic, comprehensive care and want to influence the healthcare system to drive towards that. You thrive in innovative and evolving environments with high rates of change. Does this sound like you? If so, we should talk.
WHO WE ARE
Evergreen Nephrology partners with nephrologists to transform kidney care through a value-based, person-centered, holistic, and comprehensive approach to kidney care. We believe patients living with kidney disease deserve the best care. We are committed to improving patient outcomes and improving quality of life by delaying disease progression, shifting care to the home, and accelerating kidney transplants.
We help nephrologists focus on the right patients at the right time across the full care spectrum. We do this by providing them with the best-in-class interdisciplinary clinical resources, analytical insight and tools, and services to patients.
We listen to the needs of our patients, our employees, and our client partners, continually working to push beyond the status quo in which the care system manages patients today.
YOUR ROLE
As a Chronic Complex Patient Management Nurse Care Manager, you are responsible for collaborating with a team of physicians, Advanced Practice Providers (APPs), and Interdisciplinary Team (IDT) members to manage an assigned patient panel and address each patient’s specialized needs based on their individual conditions. Your job duties will include taking full ownership of patient care management within your panel, with an additional focus on helping patients with kidney disease navigate the kidney care continuum and manage their chronic conditions. You will perform assessments to identify needs based on individual values, goals, and preferences, which informs your development comprehensive care plans for each member. These care plans will be used to coordinate patient care delivery with Evergreen and our JV partner clinicians, network providers, contracted vendors, and community-based services.
This is a remote role, but it will support patients in both the Central and Eastern Time Zones.
PRIMARY FUNCTIONS
- Managing the overall care management of patient panel by leveraging experience, expertise, and knowledge in both the nursing field and value-based care operations.
- Establishing trusting and empathetic relationships with patients and families to provide clinical and emotional support and foster collaboration throughout their care journey.
- Serving as an advocate and community liaison for patients to ensure proper and timely resources and support while navigating the health care system and maintaining compliance with the primary care team’s/nephrologist’s treatment plan.
- Performing assessments and identifying the needs, including social determinants of health, of panel patients and caregivers based on values, care goals, and individual preferences, and translating these into patient-centric actionable care plans through comprehensive evaluations.
- Coordinating the interdisciplinary approach to achieving continuity of care and reducing fragmentation, focusing on kidney disease progression management, utilization management, and provider coordination through active care plan management.
- Monitoring and evaluating the effectiveness of care management plans regularly, modifying interventions as necessary.
- Following evidence-based care management guidelines and established workflow protocols to deliver high quality, efficient, patient-centered care that aligns with Evergreen’s goals, quality metrics, and regulatory and payer requirements.
- Collaborating with physician partners, community providers, APPs, and other clinical disciplines to create, implement, and manage integrated care plans.
- Identifying cost-effective measures for patients that support value-based care goals of improving patient outcomes and quality while effectively managing resource utilization.
- Facilitating patient and caregiver education on treatment options and empowering patients to make informed decisions about their care.
- Supporting seamless transitions of care as patients move between care settings, proactively addressing potential barriers and collaborating with IDTs.
- Actively participating in clinical huddles, , and patient care conferences for patients under your care management as needed.
- Engaging in continuous, organizational process improvement to identify opportunities for improvement and execute action plans to optimize care management workflows, patient engagement processes, customer/patient care efforts, and other protocols.
- Preparing reports and other deliverables to communicate program changes or developments to appropriate stakeholders.
- Collecting data to prepare and deliver reports alongside program leaders on program success, patient outcomes, and patient/caregiver satisfaction.
- Other duties consistent with this role, as assigned.
HOW YOU QUALIFY
- You reviewed the Who You Are section of this job posting and immediately felt the need to read on. That makes you a match for our innovative culture
- You accept that things change quickly in a start up environment and are willing to pivot rapidly on priorities
- You can navigate ambiguity in an environment where full scope of information might not be available or might be delayed in coming
- You align with Evergreen’s purpose, principles, and practices, encapsulated in our Culture Code
- Associates in Nursing Degree required
- Current RN License is required, Compact License preferred
- Care management experience required
- Certified Case Manager preferred
- Chronic and Complex Care Management strongly preferred
- 1 year of utilization management experience preferred
- Experience in specialty care including kidney care preferred
- 3 years of clinical practice in a hospital, clinic, physician office, home care, or nursing home setting preferred
- Intermediate skills with MS Office Suite of products including Outlook and Teams
- You have the ability to work effectively in a primarily remote environment:
- At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wired to the house internet (Cable, Fiber, or DSL) and hardwired to the internet device is recommended
- Evergreen will provide Remote or Hybrid Home/Office employees with telephony applications and equipment to meet the business requirements for their position/job
- Team Members must work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information
Pay range for this role is $90,000 to $103,000, with exact pay determined based on experience, education, demand for role, geographic location and other role-specific criteria.
HOW YOU’RE SUPPORTED
- You will benefit from Evergreen Nephrology’s exceptional total rewards package, including competitive base pay with bonuses, paid time off starting at four weeks for full-time employees, 12 paid holidays per year, reimbursement for continuing medical education, 401k with match, health, dental, and vision insurance, as well as paid parental leave.
- We commit to a robust training and development program that starts with onboarding and continues throughout your career with Evergreen Nephrology.
- As an inclusive and diverse team, you will collaborate with like-minded healthcare professionals who, like you, understand the importance and value of Evergreen Nephrology’s high-quality, value-based care model.
Evergreen Nephrology is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.
Evergreen Nephrology will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants.
Evergreen Nephrology is committed to working with and providing reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require a reasonable accommodation for any part of the application or hiring process should email us for assistance. Reasonable accommodations will be determined on a case-by-case basis.
Common characteristics of the people who comprise Evergreen Nephrology:
Smart, detail-oriented, mission-driven, entrepreneurial, and operates with urgency
