Ranked #1 for Safety, Quality and Patient Satisfaction, Jupiter Medical Center is the leading destination for world-class health care in Palm Beach County and the greater Treasure Coast.
Outstanding physicians, state-of-the-art facilities, innovative techniques and a commitment to serving the community enables Jupiter Medical Center to meet a broad range of patient needs. Jupiter Medical Center is the only hospital in Palm Beach, Martin, St. Lucie and Indian River counties to receive a 4-star quality and safety rating from the Centers for Medicare & Medicaid Services (CMS).
Education
- Graduate of an accredited school of professional nursing
- Bachelor's of Science in Nursing (BSN) preferred.
Experience / Qualifications
- Current RN licensure in the state of Florida.
- American Heart Association BLS, for Heath Care Provider required.
- American Heart Association ACLS, required.
- American Heart Association PALS, required.
- NIHSS Certification, required.
- Certificate in Emergency Nursing (CEN) preferred.
- Minimum of 3 years clinical nursing experience in an emergency department preferred.
- Minimum of 3 years clinical experience in emergency department triage skills preferred.
- Strong clinical judgement and decision-making abilities.
- Excellent communication, interpersonal, and conflict-resolution skills.
- Ability to multitask, prioritize, and manage high-stress situations effectively.
- Proficient in electronic medical record (EMR) systems, preferably Epic.
- Knowledge of quality improvement principles and data analysis.
Position Summary
The Triage Registered Nurse Lead is a leadership position responsible for overseeing the daily operations of the Emergency Department (ED), with a particular focus on triage and patient flow. A primary focus of a Triage RN is to ensure that the patients who are most in need of care receive it first and that other members of the care team are ready to begin treatments as quickly as possible. This role combines clinical expertise, managerial skills, and leadership abilities to ensure the highest standards of patient care, safety, and efficiency are maintained. The successful candidate will collaborate with the ED management and education team and process and quality improvement initiatives while also serving as the lead triage nurse responsible for optimizing patient throughput and enhancing the overall patient experience.
Clinical Leadership & Management:
- Serve as a leader and resource for the nursing staff, guiding on clinical and administrative issues.
- Support the ED Clinical Manager in planning, implementing, and evaluating department-specific policies and procedures.
- Assist in managing daily staffing needs, including scheduling, assignments.
- Collaborate with multidisciplinary teams to develop and implement evidence-based practices to improve triage processes and patient throughput outcomes.
- Participate in performance evaluations, coaching, and mentoring of nursing staff to promote professional growth.
- Actively engage in quality improvement projects and initiatives to enhance patient care and safety.
Responsibilities:
- Lead the triage team in rapid and accurate assessment of patients to determine acuity levels using the Emergency Severity Index (ESI) scale.
- Oversee patient flow from triage to treatment areas, ensuring timely and efficient patient care.
- Work closely with the charge nurse and ED physicians to prioritize patient care based on acuity and resources.
- Provide direct patient care, especially during peak times or critical situations.
- Serve as a liaison between patients, families, and the healthcare team to ensure clear communication and patient satisfaction.
- Maintain up-to-date knowledge of triage protocols, emergency care best practices, and regulatory requirements.
- Monitor ED waiting times, patient satisfaction scores, and other metrics to identify areas for improvement.
- Lead debriefing sessions and case reviews to identify opportunities for enhancing triage and ED operations.
Education & Staff Development:
- Assist in the orientation, training, and ongoing education of new and existing ED staff.
- Develop and deliver training sessions on triage protocols, rapid assessment, and emergency nursing skills.
- Foster a culture of continuous learning and professional development within the department.
- Promote adherence to hospital policies, Joint Commission standards, Clinical Practice Guidelines, and other regulatory parameters.
- Performs other duties as assigned.
Leadership Competencies
Establishing Relationships
Builds effective networks, working relationships, and alliances with a broad range of stakeholders (both internal and external) in order to collaborate effectively within divisions and across boundaries. Can relate to all kinds of people regardless of background; find topics and common interests that can be used to build rapport with others.
Developing Talent
Provides guidance and feedback to help others strengthen knowledge/skills needed to accomplish tasks, solve problems, and perform effectively.
Inspiring and Motivating Others
Fosters commitment and cohesiveness by motivating, guiding, and facilitating cooperation within the department toward goal accomplishments. Can persuade others, build consensus, and ensure cooperation from others to gain genuine acceptance to accomplish “win-win” solutions.
Demonstrating Emotional Intelligence
Exercises self-leadership, self-awareness, and self-regulation; manages emotions so that they are expressed appropriately; leads others by showcasing adaptability, empathy, and social skills.
Acting with Integrity
Interacts with others in a way that is seen as direct and truthful; ensures confidence in individual and organizational motives and representations. Acts in a way that is consistent with personal and organizational values by keeping confidence, promises, and commitments. Clearly states goals and beliefs; informs people of their true intentions, does what they say they will do; follows through on commitments.
Acting Strategically
Aligns day to day activities around broader organizational goals and objectives; prioritizes resources based on the strategic objectives of the organization.
Being a Champion for Change and Innovation
Supports people in their efforts to try new things. Generates novel and valuable ideas and uses these ideas to suggest new or improved processes.
Communicating Effectively
Speaks and writes clearly, conveys information in a concise, organized, and logical manner. Listens attentively and exercises tact, discretion, and diplomacy when interacting with members of the department and across the organization.
Promoting Diversity and Inclusion
Treats all people with dignity and respect by being fair and consistent. Demonstrates an open-minded approach to understanding people regardless of their gender, age, race, national origin, religion, ethnicity, disability status, or other characteristics. Challenges bias and intolerance. Develops all-inclusive groups in the realms of social interaction and communication. Shows respect for the beliefs of others; encourages and promotes practices that support cultural diversity; discourages behaviors or practices that may be perceived as unfair, biased, or critical toward people with certain backgrounds.
Holding Self and Others Accountable
Sets clear performance expectations and objectives for self and others; evaluates work performance and provides feedback when needed. Accepts responsibility and accountability.
Physical Requirements
This job can be physically demanding at times requiring stooping, sitting, standing, and walking for long periods of time. The team member will need to frequently assist lifting patients and heavy equipment. Must be able to work in a stressful environment, work independently, making sound decisions, detail oriented, alert, and self-motivated. Ability to push/pull up to 40lbs, carry and lift up to 50lbs.
Threshold Requirements
- These threshold requirements are required and completed yearly basis
- Annual Joint Commission mandatory education requirements, in-service and health requirements including attendance at new employee orientation
- TB/PPD Surveillance Program
- Maintenance of required professional licensing and/or certification(s).
This is not necessarily an extensive list of all responsibilities, skills, duties, requirements, or working conditions associates with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or require that other or different tasks be performed when circumstances change. I have reviewed these job requirements and verify that I can perform all essential functions of this position.
