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Nurse Practitioner (APRN)

Groups • Full-time • Columbus, IN, USA • 2m ago

Operations Coordinator

Location : Name Linked Bloomington

ID 2025-6367

Job Locations US-IN-Bloomington

Category Operations

Type Regular Full-Time

Overview

Salary

$43000.00 - $50000.00 / year

*Based on experience, and education

Schedule

Monday 8:30a-7p

Tuesday 8:30a - 5p

Wednesday 9a - 7p WFH

Thursday 8:30a - 7p

Fri/Sat/Sun Off

Benefits

Robust benefit offering that includes health, vision, dental, 401k with matching contribution, HSA, FSA, PTO, mental health and wellness time off, and paid parental leave.

At Groups, the Operations Coordinator has a vital role in ensuring smooth day-to-day operations for our offices and members. They will work closely with local leadership to provide support to the clinical and medical teams. The OperationsCoordinator will organize group schedules, and coordinate communication between members and other staff on their care team as well as cross-functional partners. This role will be responsible for maintaining member records within an EMR, managing appointment schedules, and assisting members with any concerns or questions regarding but not limited to, prescriptions, scheduling, and community resources. The Operations Coordinator will also interact with members in a group setting. The Operations Coordinator reports to an Associate Operations Supervisor, an Operations Supervisor, or the Operations Director, depending on the state.

Responsibilities

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Maintain a professional and organized office appearance
Welcome all visitors and members entering the office
Deliver outstanding customer service to members, visitors, and community stakeholders through in-person interactions, phone calls, or video conferencing
Supports members of the care team with engaging members in services
Troubleshoot member issues related to their treatment, including but not limited to scheduling, pharmacy concerns, prescription issues, care coordination
Act within the scope of authority granted, ensuring adherence to regulatory requirements and professional standards
Manage office phone calls, respond to member texts and voicemails, and address emails promptly
Assist counselors in managing member flow during in-person or virtual group meetings, including check-in/out, payment collection, and collection/interpretation of drug screens
Conduct engagement outreach to members
Assist members in finding resources within the community
Support members with care coordination needs, included, but not limited to, connecting with other local community resources
Collaborate with medical providers to coordinate schedules and address member needs
Update and maintain accurate member demographics and appointment information within the EMR
Electronically request, send, file member forms and handle in-person form processing when required, including but not limited to Releases of Information and Care Coordination documents
Coordinate the processing of prior authorizations
Act as a liaison between members and local pharmacies to ensure seamless access to medication
Ensure the availability of Urine Drug Screen supplies within the office and coordinate shipping to members when necessary
Coordinate medication counts and document the requests and outcomes
Complete Health & Safety tasks, including, but not limited to: Emergency Drill Simulations, maintaining logs, and coordinate fire extinguisher inspections monthly
Run and assist in monitoring the PDMP for state compliance and adherence to group policies and Procedures
Maintain a caseload of 150-200 members

Other Duties and Responsibilities:

Proactively engage in community outreach activities
Distribute brochures, flyers, and written materials to community stakeholders
Other duties as assigned

Qualifications

Knowledge, Skills, and Abilities:

Ability to manage and prioritize tasks efficiently and optimize productivity
Proficient in managing multiple tasks
Strong attention to detail and ability to manage confidential and highly sensitive information
Strong written and verbal communication skills
Ability to effectively convey information to care team members, group members, cross-functional partners, and stakeholders
Adaptability by being flexible to change, willing to learn new tools and processes, and handle unexpected situations well
Ability to problem solve independently and as part of a team
Exceptional customer service skills
Familiarity with Google Docs, Sheets, Drive, Email and ability to troubleshoot minor technological challenges
Ability to use discretion and work independently under general supervision
Ability to understand and adhere to the Professional Code of Conduct

Qualifications & Requirements:

Highschool diploma required
2 years of relevant experience preferred
Healthcare, retail, administration, or hospitality experience preferred
Ability to work evenings
Experience working with Electronic Medical Record (EMR) systems
Access to reliable internet and telephone services, specifically 50M download and 10M upload package or higher as well as a strong WiFi signal if working from a remote location
Must meet pre-employment requirements and maintain all applicable state and job-related guidelines for background screening. Depending on state-specific requirements, this may include fingerprinting, drug testing, health screening, and CPR/Basic First Aid

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