Medical Assistant II

Mass General Brigham • Full-time • Boston, Massachusetts, United States • 3m ago

Site: The General Hospital Corporation

At Mass General Brigham, we know it takes a surprising range of talented professionals to advance our mission—from doctors, nurses, business people and tech experts, to dedicated researchers and systems analysts. As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve.

At Mass General Brigham, we believe a diverse set of backgrounds and lived experiences makes us stronger by challenging our assumptions with new perspectives that can drive revolutionary discoveries in medical innovations in research and patient care. Therefore, we invite and welcome applicants from traditionally underrepresented groups in healthcare — people of color, people with disabilities, LGBTQ community, and/or gender expansive, first and second-generation immigrants, veterans, and people from different socioeconomic backgrounds – to apply.

Job Summary

- Crossed trained at the front desk to assist with phone calls, appointment scheduling, clinical messaging, check in, check out and other front desk duties - Reviews provider schedules daily and weekly to plan patient care and formulates solutions for potential problems - Communicates schedule changes with providers - Greets patient in waiting room and escorts to triage room and exam room - Assures efficient patient flow through the office, triage room and exam rooms - Checks patient’s identification using (2) patient identifiers – name, DOB and/or MRN - Adheres to hand hygiene and standard precaution guidelines - Instructs patient how to prepare for the physician or nurse practitioner (assisting as necessary) - Anticipates / sets up special equipment and/or supplies needed for the visit - Alerts the physician or nurse practitioner when the patient is ready and communicates pertinent clinical information - Assists the physician or nurse practitioner with patient care during the visit - Assists with training and orientation of new Medical Assistant staff - Assists with training and orientation of new equipment - Assists patient through checkout process when visit is complete - Cleans and prepares room for next patient - Responds to needs to expedite visits and keep on schedule - Provides care appropriate to age group of patients in practice setting and documents data per practice protocols - Tests specimens as necessary:- EKG and transmit EKG - Stool for occult blood - Urine Collection (perform UAs and Centrifuge) - Skin Testing - Performs phlebotomy when applicable - Performs other tests, procedures, and treatments as needed - Download glucometers, pumps and reports as needed - Assists physician or nurse practitioner with patient examination, procedures, and treatments as directed - Documents testing / results per practice protocols - Performs designated tasks related to tracking test results and may communicate normal test results to patients as directed by a physician, nurse practitioner, or nurse - Enters vitals and test results into EPIC - Updates clinical paperwork as needed - Assists physicians, nurse practitioner or nurses in coordinating care with / making referrals to community agencies for non-clinical services - Maintains neat, clean and safe exam rooms and treatment areas - Assures exam, treatment and clean utility rooms are properly stocked, equipped, and secured as applicable - Assures GI is adequately stocked with Infant Formula and tracks Formula arrival and dispensing. - Requests clinical supplies and practices cost effectiveness measures - Assures all equipment is in good working order - Cleans equipment, exam rooms and triage room after patient use per office protocol - Promotes patient / customer satisfaction by interacting with patients in a professional, friendly manner consistent with their needs - Communicates appropriately and effectively with patient - Functions as in integral part of the patient care team - Interacts in a professional, cooperative way with other practice staff - Accepts delegate responsibilities in a positive manner - Offers help to others in the practice when not busy - Before leaving the practice on breaks / lunch makes sure adequate coverage is available - Engages in constructive problem solving with others in the practice as problems arise - Attends and participates in practice staff meetings - Performs all other duties assigned

Qualifications

Medical Assistant certification preferred Basic Life Support certification required Phlebotomy – Pediatrics preferred Associates degree preferred Nursing Assistant certification or other academic preparation may be considered in lieu of Medical Assistant certification 1-2 years of Medical Assistant experience

Additional Job Details (if applicable)

Additional Job Description

Remote Type

Onsite

Work Location

55 Fruit Street

Scheduled Weekly Hours

Employee Type

Regular

Work Shift

Rotating (United States of America)

EEO Statement:

The General Hospital Corporation is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

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