The Virginia Garcia Memorial Health Center mission is to provide high quality, culturally appropriate healthcare to low-income residents of Washington and Yamhill Counties with a special emphasis on seasonal and migrant farm-workers and to others with barriers to receiving health-care.
Starting Rate: $29.1255/hr +DOE
Schedule: Monday-Friday 8:00am - 5:00pm
Job Summary: The MA Trainer trains new and existing employees in the job role they were hired to perform. This position will work in conjunction with the Quality Assurance Manager, Training Specialist, Clinical Educators, Clinical Program Managers and Director of Quality.
The MA Trainer will train new medical assistants upon hire. When there are no new hire medical assistants, the MA Trainer will perform the standard work of a Medical Assistant 1 and participate in ongoing training initiatives agency-wide. (See Prioritization of Duties below.) The MA Trainer will also train existing employees upon request of the CPM.
Essential Duties and Responsibilities:
Patient (Direct and Indirect) Duties
- Perform standard MA-1 job duties as outlined in the MA-1 job description
Training Duties
- Create and maintain a positive and professional learning environment.
- Set the standards and expectations through example in conduct, work ethic, integrity and character.
- Deliver, project, and motivate trainees through effective training methodologies both in group and individual classroom dynamics.
- Work side by side with new and current employees to train new skills, procedures, and reinforce policies.
- Utilize a variety of the training methodologies, techniques, concepts, learning tools, and practices to ensure maximum effectiveness of training programs.
- Conduct specific training needs assessments to support the design, development and delivery of corporate training programs and strategies.
- Validate the skill of the new employee using assessments provided by the training department.
- Provide feedback to management on the performance of new employees.
- Collaborate with the training team to develop methods, tools, and curriculum for new and ongoing training.
- Perform other related duties as assigned or requested.
Clinic Expectations
- Perform other duties as assigned.
- Handle protected health information (PHI) in a manner consistent with the Health Insurance Portability and Accountability Act of 1996 (HIPAA).
Prioritization of Duties
The MA Trainer will prioritize the following duties:
- Train new employees when they are hired by Virginia Garcia while performing standard work
- Train existing employees when needed (new procedures/policy changes, etc.)
- Perform standard work as a medical assistant as outlined in the medical assistant job description
HIPAA Requirements
The MA Trainer will have access to PHI in the course of his/her duties. Applying the minimum necessary standard of HIPAA, the designated record sets to which this employee will have access include: all sections of the medical record, patient demographic information in the practice management system, and incoming records, reports, results, consultations, etc. The MA Trainer is required to read the content of these records only to the extent needed to accomplish the assigned task.
Knowledge, Skills and Abilities Required:
- Time management skill.
- Critical thinking skill.
- Customer service skill.
- Strong organizational and planning skill.
- Presentation skill.
- Strong communication skill, both verbal and written.
- Ability to give timely and constructive feedback.
- Proficiency with MS Office Suite (Word, Outlook, PowerPoint).
- Proficient in EPIC electronic medical records software.
- Flexibility to adapt to changing processes and flows.
- Positive and enthusiasm to train new and existing employees.
- Proficiency in verbal and written communication in English and Spanish preferred.
- Valid driver’s license, reliable transportation, safe driving record and insurance coverage required.
Minimum Qualifications:
- One year of experience as a Medical Assistant I, preferably at VGMHC.
- Up to date certification/licensure (CMA or equivalent).
- Training experience preferred.
Behavioral Competencies:
Accountability
- Role model VG’s mission, vision, and shared values
Customer-Focus
- Listen to the voice of the customer and strive to delight them by exceeding their expectations
Teamwork
- If someone needs help, help them
Initiative
- Be innovative, apply fresh ideas, and continuously improve how you do your work
Confidentiality
- Maintain strict confidentiality and respect the privacy of others
Ethical
- Demonstrate integrity, honesty, and stewardship in all encounters at work
Respect
- Demonstrate consideration and appreciation for co-workers and patients
Communication
- Demonstrate the ability to convey thoughts and ideas as well as understand perspective of others
Physical Requirements:
Percentage of time spent
- Standing: 25%
- Walking: 45%
- Sitting: 25%
- Lifting/Carrying: 5%
- Physically demanding tasks: Must be able to lift/carry up to 30 lbs. – supplies
Working Environment/Physical Hazards:
- Work in well-lighted, ventilated environment.
- Exposure to blood borne pathogens and hazardous chemicals.
Immunization
Staff member must meet immunizations requirements as stated in VGMHC’s immunization policy.
Job descriptions represent a general outline of the essential and major job duties, functions and qualifications required. They cannot be all-inclusive and comprehensive due to the dynamic nature of work performed to accomplish VGMHC’s Mission.
VGMHC is an Equal Opportunity Employer. No person is unlawfully excluded from consideration for employment because of race, color, religious creed, national origin, ancestry, sex, age, veteran status, marital status or physical challenges. The policy applies not only to recruitment and hiring practices, but also includes affirmative action in the area of placement, promotion, transfer, rate of pay and termination.
