Typical Physical and Mental Demands: Requires full range of body motion, manual dexterity, fine motor skills and hand-eye coordination. Occasionally requires the handling, lifting and transferring of patients. Requires standing and walking for extended periods of time. Must be ambulatory in stairs in the event of an emergency. Occasionally requires lifting and carrying items weighing up to 50 pounds. Requires normal visual acuity and hearing. Requires exposure to body fluids. Requires ability to work in high stress environment. Requires the ability to verbally communicate with physicians, other supervisors, hospital staff, patients and family members. Requires the ability to communicate with ill, upset or angry patients and family members.

Disclaimer: While each role is initially screened by the Phamily team, the ultimate hiring and hiring decisions will be made by the client’s hiring team.

This is for a certified medical assistant role who supports the development of patient-centered, team-based care. S/he will support primary care physicians (PCPs) and practices in managing their panel of patients using the Phamily platform. For more information, visit: Phamily CCM Platform

By gathering and organizing patient data, the Chronic Care Navigator works to identify patients’ unmet needs, engage patients in their own care, gather summary information for treatment interventions, and enhance ongoing communication between the patient and her/his care team. The goal of the Chronic Care Management program is to facilitate high-value, patient-centered care that improves timely access to and provision of preventive services and chronic disease treatment. Each Care Manager will be expected to manage a 500 patient caseload with 300 billable by the end of month.

KNOWLEDGE, SKILLS AND ABILITIES

• Knowledge of medical practice and patient care techniques.
• Knowledge of examination, diagnostic, and treatment room procedures.
• Knowledge of medical instrumentation and equipment.
• Knowledge of common safety hazards and precautions needed to establish a safe work environment.
• Knowledge of common health insurance terminology and managed care policies and procedures.
• Skill in assisting in a variety of treatments as directed by a physician
• Skill in administering medications via subcutaneous and intramuscular routes as directed by a physician.
• Skill in obtaining patient vital signs.
• Skill in recording medical information and maintaining medical records.
• Skill in developing and maintaining effective working relationships with patients, medical staff, and the public.

• Coordinates and provides education to others (physicians, ancillary staff, etc) as appropriate.
• Skill and proficiency on basic computer hardware and applications
• Ability to maintain quality control standards.
• Ability to react calmly and effectively in emergency situations and interface with difficult individuals successfully.
• Ability to communicate clearlv and concisely on an oral and written basis
• Participates in professional development activities and portrays a professional demeanor at all times.

• Strictly adheres to a Patient Confidentiality Policy. • Demonstrates a working knowledge of The NeuroMedical Center structure, standards, protocols, policies and procedures.

• This employee requires access to patient information both through the computer and the patients chart. This employee is assigned a unique password which will allow access to protected health information (PHI) on a computer system. Also this employee has access to the code for the Medical Records door. Employee understands that strict confidentiality must be maintained with PHI, using privacy policies and procedures that have been established at the employer's facility under HIPPA privacy regulations.

• Employee is to wear ID badge at all times during the workday.

• A minimum of two (2) years of related experience, preferably in an outpatient clinic setting with experience as a patient care giver, educator or patient advocate.

• LICENSURE OR CERTIFICATION: CMA preferred
• Current Basic Life Support (BLS)

• Effective Communication Skills

• Must be flexible & self-motivated. Must possess and demonstrate excellent interpersonal, communication and organizational skills.

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Certified Medical Assistant