Advice Nurse Job Description Template

An advice nurse, sometimes referred to as a telehealth nurse or virtual nurse, works remotely to provide treatment recommendations and support to patients in need. Their strong assessment skills, efficient communication, and clinical expertise are essential to helping patients get the timely care they require.

If your organization is looking to grow its telehealth care team, developing a well-organized advice nurse job description can help you attract candidates with the necessary qualifications and experience. In this sample job description template, we’ll review the job duties, skills, and education requirements of advice nurses. We also outline tips that can help you showcase all that your facility has to offer.

Before you post your job description, it’s important to research the salary, benefits, and scheduling options being offered by other facilities in your area. Start by browsing local remote nursing jobs on our job board to ensure your posting is competitive. Then, you can draft your advice nurse interview questions to prepare for the next stage of the hiring process. Once you’ve completed those tasks, you can focus on crafting your job description.

Advice Nurse

Tips: At the beginning of your advice nurse job description, it’s important to introduce the basics of the position and provide an overview of your organization’s mission, vision, and values. Are advice nurses at your company expected to work in a call center, or is your position a work-from-home role? What platform are your nurses expected to use to communicate with their patients?

It’s important to answer these questions early on in the job description to attract interested candidates and ensure that those who apply are aware of the expectations. Be sure to feature any awards or accolades your organization has earned to highlight the exceptional care your team provides.

Template:

Looking for an exciting nursing career away from the bedside? We’re looking to hire an experienced telehealth nurse to join our team. At [facility name], we’re passionate about providing high-quality care and strive to empower our patients with the information they need to receive safe and timely treatment.

As a remote advice nurse in our organization, you’ll be responsible for answering telephone calls, internet chats, and email messages from patients. While this role doesn’t involve direct clinical care, we prefer our advice nurses to have at least two years of urgent care or emergency department experience. If hired, you’ll be expected to work in our regional call center located in the heart of Atlanta, GA.

We know that without our exceptional clinicians, we wouldn’t be able to meet our mission of delivering unmatched compassion and support to the greater Atlanta area. Staff satisfaction is one of our top priorities, and we’ve been awarded “Georgia’s #1 Healthcare Employer” for three years in a row.

If this sounds like a position you’d be interested in, continue reading below as we highlight additional advice nurse responsibilities, compensation offerings, and scheduling requirements.

Benefits

Tips: In this section of your advice nurse job description, list your organization’s professional, financial, and lifestyle benefits to entice applicants to your vacant position. Many nurses look for remote work to achieve better work-life balance. Use this section to help your position stand out among the competition.

Template:

• Competitive pay
• Health, dental, and vision benefits
• FSA/HSA options
• 401(k) matching and access to our pension program
• Paid vacation and holidays, family leave, sick time
• $300 annual work-from-home stipend

Duties and Responsibilities

Tips: This section of your job description should help candidates understand what working a shift at your organization would look like. As most advice nurse roles are remote, it’s important to specify whether your position has any direct patient care requirements or on-site meeting expectations.

Template:

Advice nurses at our organization are expected to perform the following duties:

• Answer patient phone calls, chats, and emails and provide professional guidance and recommendations for treatment
• Respond to local emergencies and natural disasters according to organizational policies
• Collaborate with other members of the multidisciplinary team to establish care plans and streamline care
• Thoroughly and accurately document all communication with patients and providers
• Provide patient teaching and ensure plan of care is understood
• Develop departmental policies and procedures to improve customer service and patient health outcomes
• Abide by HIPAA laws and organizational confidentiality principles in all patient and provider communications

Compensation and Schedule

Tips: Many nurses look to transition from direct patient care into remote work for better working conditions, scheduling flexibility, and reduced physical demands. This is your opportunity to appeal to nurses who still want to be involved with patient care but no longer want to work in a clinical setting.

When outlining salary details in your advice nurse job description, denote whether the position is hourly or salaried. Be sure to mention any opportunities for bonuses or overtime pay and specify any weekend, night, holiday, or on-call requirements.

Template:

• Starting salary of $90,000, with adjustments made for relevant education and experience
• Full-time employment, working Monday through Friday for 8-hour shifts (8a-4p)
• 1 weekend (Saturday/Sunday 8a-4p) and 1 on-call shift (4p-8a) required per month
• Overtime, holiday, and incentive pay available
• Bi-weekly or weekly pay periods

Advice Nurse Qualifications and Skills

Tips: Here, you’ll want to list your organization’s advice nurse degree requirements, certifications, and skills. Be sure to specify whether you’re open to hiring newly practicing nurses or require experienced hires. Differentiating between required and preferred qualifications can prevent you from losing out on candidates who may not have all of your preferred qualifications but are passionate and skilled enough for the job.

Template:

Required Qualifications:

• Active and unencumbered RN license
• ADN required, BSN or MSN preferred
• 3 years of experience working in an urgent care or emergency department setting
• Strong communication skills
• Experience working with telephone interpreter services

Preferred Qualifications:

• Certified Emergency Nurse Certification (CEN)
• Previous leadership experience as a charge nurse, team lead, or resource team nurse
• Bilingual in English and Spanish

Call to Action

Tips: Before finishing your advice nurse job description, it’s important to guide interested candidates directly to the application. Be sure to include a call to action button, labeled “Apply Now” or “Click Here to Apply” to attract them to the final stage of the application process.

Here, you can also provide any hiring department contact information. This gives prospective employees the opportunity to reach out with clarifying questions about your advice nurse jobs, remote working conditions, and expectations not expressly laid out in the job description. Doing so can optimize your talent pool and ensure that those who apply have the qualifications and skills you require.

Template:

Ready to join our telehealth team? Start today by clicking “Apply Now.” The entire application process takes less than 10 minutes. Thank you for your interest — we look forward to hearing from you!

Find Qualified Candidates Ready to Work

Now that you’ve drafted your advice nurse job description, you’re one step closer to finding the qualified professionals you need. Ready to jumpstart the hiring process? Post your job vacancies on IntelyCare’s healthcare hiring board to match with over 1 million qualified professionals actively looking for work.